Nights Team Member

2 days ago


Wigston Magna LE JW, United Kingdom Holiday Inn Full time

Job Title: Nights Team Member

Location: Holiday Inn Leicester Wigston

Hours: Part-Time – 32 Hours per Week

Department: Front of House / Night Operations

Job Overview

We are looking for a reliable and motivated Nights Team Member to join our team at Holiday Inn Leicester Wigston. You will play a key role in ensuring the safety, security, and comfort of our guests during the night shift, while delivering excellent customer service and maintaining high standards across the hotel.

Key Responsibilities

  • Provide a warm and professional welcome to all guests, handling check-ins, check-outs, and enquiries
  • Ensure the safety and security of guests and the hotel during night hours
  • Complete nightly audits, reports, and administrative tasks accurately
  • Monitor and maintain cleanliness and presentation of public areas
  • Assist with bar or restaurant duties if required, including serving food and beverages
  • Handle guest issues and emergencies confidently and efficiently
  • Support the preparation of breakfast area or early morning service
  • Follow hotel procedures, policies, and health & safety standards

Skills & Experience

  • Previous hotel or customer-facing experience preferred, but full training can be provided
  • Strong communication and problem-solving skills
  • Ability to work independently and stay calm under pressure
  • Good computer skills and ability to learn front-desk systems
  • Professional, friendly, and reliable attitude
  • Must be able to work night shifts, weekends, and bank holidays as required

What We Offer

  • Competitive pay and benefits package
  • Staff discounts on hotel stays, food & beverage
  • Supportive team environment and training opportunities
  • Free on-site parking and staff meals on duty

Job Type: Part-time

Pay: From £12.21 per hour

Expected hours: 32 per week

Benefits:

  • Canteen
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • Gym membership
  • Health & wellbeing programme
  • On-site parking

Language:

  • English (required)

Work Location: In person


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