Assistant to the Operations Team

About Us

At PSS Care Group, we provide safe, nurturing, and stable homes for children and young people who have experienced difficult or traumatic starts in life.

Our approach is therapeutic, child-centred, and trauma-informed, grounded in empathy, understanding, and the belief that every child deserves to feel valued, respected, and supported to achieve their full potential.

With homes across Suffolk and Essex, our dedicated teams deliver consistent, high-quality care through collaboration, reflection, and professionalism. Every decision we make is guided by our commitment to putting the needs of children first.

As we continue to grow, we are seeking a highly organised and proactive Assistant to the Operations Team to provide high-level administrative and operational support. This role is essential in ensuring the smooth running of our day-to-day operations and maintaining our commitment to excellence.

The Role

Based at our Colchester office near Highwoods, this is a full-time in person position working Monday to Friday, 9:00am to 5:00pm.

While primarily office-based, there may be occasions when you will be required to work from one of our homes to support the Operations Team. Therefore, flexibility is essential, as is access to your own vehicle for travel across Suffolk and Essex. A company laptop will be provided to support your work as will full training.

This is a varied and rewarding role, ideal for someone who thrives in a fast-paced environment, enjoys collaboration, and takes pride in delivering exceptional administrative support.

Key Responsibilities

• Act as a personal assistant to the Operations Team, providing high-level administrative support.
• Manage diaries, coordinate meetings, and schedule appointments.
• Take accurate and detailed meeting minutes and distribute them promptly.
• Prepare and organise documents, reports, and presentations..
• Handle correspondence (email, phone, and written) with professionalism and confidentiality.
• Participate in recruitment activities, including serving on interview panels.
• Support safer recruitment processes by verifying employment and character references, conducting risk assessments, and assisting with onboarding.
• Assist with reviewing and updating company policies and procedures.
• Perform general office administration duties such as scanning, filing, printing, and document management.
• Audit supervision, probation, and appraisal records to ensure compliance with company policy.
• Conduct six-monthly DVLA checks and monitor vehicle maintenance schedules.
• Carry out six-monthly DBS checks in line with safeguarding requirements.
• Maintain accurate data and records using SharePoint and ClearCare.
• Assist with social media management, website updates, and monthly newsletter creation.
• Support with travel arrangements, events, and meeting logistics.
• Contribute to internal communication and staff engagement initiatives.

Key Skills & Attributes

• Strong administrative and organisational skills.
• Excellent attention to detail and accuracy.
• Strong written and verbal communication abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); confident using SharePoint and other digital systems.
• Ability to work independently and as part of a team.
• Proactive, flexible, and adaptable approach to changing priorities.
• Experience with social media management or content creation (desirable).
• Knowledge of HR or recruitment procedures (advantageous).

Qualifications & Experience

• Previous experience in an administrative or PA role (essential).
• Experience within operations, HR, or recruitment (desirable).
• Understanding of compliance checks such as DBS and DVLA (preferred).
• Familiarity with systems such as ClearCare and SharePoint (advantageous).

Why Join PSS Care Group Homes?

• Be part of a compassionate, values-led organisation making a real difference in children's lives.
• Supportive, reflective, and collaborative team culture.
• Opportunities for professional development and growth.
• A varied, meaningful role where your organisational and communication skills make a real impact.
• Monthly check ins with your line manager to support your growth and wellbeing.

How to Apply

Please submit the following to The Head of Residential Services -

• Your CV – detailing your relevant experience and skills.
• A cover letter that clearly outlines:
• How you feel you embody and can contribute to PSS Care Group's ethos and therapeutic approach.
• Your background and experience, particularly within administration, operations, or HR.
• Your reasons for wanting to work within children's residential care and why you would like to join PSS Care Group Homes.

Job Types: Full-time, Permanent

Pay: £25,500.00-£26,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking
• Referral programme

Work Location: In person