Customer Experience Co-ordinator

6 days ago

Havant, Hampshire, United Kingdom Universal Business Team Full time

We are seeking a proactive and highly organised Customer Experience Co-ordinator to join a dynamic team. In this key role, you will manage customer enquiries and support requests with professionalism, efficiency, and attention to detail.

As a pivotal link between customers and internal teams, particularly sales, you will take ownership of resolving issues, streamlining processes, and ensuring exceptional customer satisfaction. If you thrive in a fast-paced environment and are passionate about delivering high standards of service, this role is for you.

Key Responsibilities

  • Handle a variety of customer service and administrative tasks, resolving enquiries with accuracy and efficiency.
  • Serve as the primary liaison between customers and the sales team, ensuring seamless communication and support.
  • Identify and address process improvements, proactively solving problems and anticipating challenges.
  • Take full ownership of customer issues, managing them from start to resolution with minimal supervision.
  • Make timely and well-informed decisions to meet deadlines consistently.
  • Maintain detailed and accurate records of customer interactions and support activities.
  • Represent the company professionally, demonstrating a commitment to service excellence and continuous improvement.
Requirements
  • Strong accountability and the ability to own outcomes from start to finish.
  • Exceptional problem-solving and decision-making skills with a structured approach.
  • High attention to detail and a commitment to thoroughly following procedures.
  • Ability to thrive in a fast-paced environment while maintaining professionalism.
  • Excellent verbal and written communication skills, always prioritising the customer experience.
  • Highly organised with the capability to manage multiple priorities effectively.
  • Self-motivated, proactive, and dedicated to exceeding expectations.

Experience and Qualifications

  • Educated to A-Level standard or equivalent.
  • Previous experience in customer service, sales support, or administrative coordination.
  • Proficiency in Microsoft Office, particularly Excel, and experience using CRM systems.
  • Demonstrated ability to manage complex customer interactions and collaborate across teams.

Our Values
The ideal Customer Experience Co-ordinator will exemplify our core values:

  • A Fire Within – Passionate, energetic, and committed to delivering excellence.
  • Deliberately Urgent – Purposeful and efficient, always ahead of deadlines.
  • Refreshingly Human – Approachable and emotionally intelligent, fostering collaboration.
  • Extreme Ownership – Accountable, solution-driven, and always improving.
  • We Think Big – Creative and innovative, always exceeding expectations.
Benefits

Salary- £27,000- £30,000 basic plus Company wide bonus scheme
Monday- Friday 9am-5pm
Free Parking
Fully stocked Kitchen with free food and drinks

Prosecco Fridays

Company rewards and recognitions

  • Customer Communications Manager

    2 weeks ago

    Havant, Hampshire, United Kingdom Portsmouth Water Full time

    We're making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.We're looking for a Customer Communications Manager to lead the development of clear, engaging, and timely multichannel communications across every customer touchpoint. You'll play a key role in supporting essential customer journeys and shaping...

  • Customer Service Advisor

    2 weeks ago

    Havant, Hampshire, United Kingdom Portsmouth Water Full time £25,000 - £45,000 per year

    We're making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.Portsmouth Water are looking for a Customer Services Advisor to join the team. We are passionate about delivering exceptional levels of Customer Service and are looking for candidates who share this desire. The role involves serving customers...

  • Customer Retention Executive

    7 days ago

    Havant, Hampshire, United Kingdom Horizon Leisure Centres Full time

    Job title: Customer Retention ExecutiveHours:  37.5Location:  Havant Leisure CentreSalary:   £28,000Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further This role offers you the opportunity to join a team that believes in empowering its colleagues to unlock their full...

  • Customer Delivery Driver

    5 days ago

    Havant, Hampshire, United Kingdom Asda Full time

    Job TitleCustomer Delivery DriverLocationHavantEmployment TypePart timeContract TypePermanentShift PatternWork Shift: DaysHours per Week22.5Pay Rate£12.60CategoryRetail Hourly Colleagues, Sales StaffClosing Date28 December 2025About the Role Our operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If you're...

  • Customer Delivery Driver

    4 days ago

    Havant, Hampshire, United Kingdom Asda Full time

    Job TitleCustomer Delivery DriverLocationHavantEmployment TypePart timeContract TypePermanentShift PatternWork Shift: DaysHours per Week22.5Pay Rate£12.60CategoryRetail Hourly Colleagues, Sales StaffClosing Date19 November 2025About the Role Our operation runs 24 hours per day, 7 days per week and with that brings a wide variety of shift patterns. If you're...

  • CNC Milling Machinist

    4 days ago

    Havant, Hampshire, United Kingdom Wärtsilä Full time

    Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world's widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented...

  • Receptionist (Casual)

    1 week ago

    Havant, Hampshire, United Kingdom Horizon Leisure Centres Full time

    Job title: Receptionist (Casual)Hours:  0Location:  Havant Leisure CentreSalary:   £11.78 (under 21) / £ and over) Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further This role offers you the opportunity to join a team that believes in empowering its colleagues to...

  • Estate Services Officer

    2 weeks ago

    Havant, Hampshire, United Kingdom The Guinness Partnership Full time £25,000 - £40,000 per year

    Do you have a passion for leading teams and delivering exceptional services? The Guinness Partnership is looking for a dynamic and motivated individual to lead our Estates & Grounds Maintenance operations across Havant, Portsmouth, and Hayling Island.You will be responsible for facilitating and scheduling the delivery of cleaning, gardening and grounds...

  • Receptionist

    1 week ago

    Havant, Hampshire, United Kingdom Horizon Leisure Centres Full time

    Job title: ReceptionistHours: 28Location: Havant Leisure CentreWorking Pattern: Tuesday 13:30-22:00, Wednesday 18:00-22:00, Friday 12:30-21:00 and Sunday 07:15-15:45 Salary: £17, under 21) £17, and over)Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further This role offers...

  • Receptionist

    7 days ago

    Havant, Hampshire, United Kingdom Horizon Leisure Centres Full time

    Job title: ReceptionistHours:  20 Location:  Havant Leisure CentreSalary: £12, under 21) / £12, and over)Working Pattern: Wednesday 12:00-18:00, Thursday 16:00-22:00 and Saturday 07:15 - 15:45Looking for a workplace that ignites your passion, values respect, encourages innovation, and embraces being dynamic? Look no further This role offers you the...