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Event Support Supervisor

2 weeks ago

Metropolitan Borough of Solihull, United Kingdom Solotech Inc. Full time £35,000 - £55,000 per year
‎

Solotech is not accepting Agency/Recruiter submissions

 

The Event Support Supervisor leads the Event Support team, ensuring that administrative and operational processes run smoothly and consistently. This includes overseeing the allocation of freelance crew, management of equipment manifests, transport coordination, and payment workflows. 

The Supervisor will provide stability, oversight, and leadership to ensure the department runs smoothly. Rather than handling transactions directly, they create the conditions for the team to thrive—clearing bottlenecks, resolving problem cases, and stepping in where higher-level support is needed. They work closely with Global Accounts Payable to manage rush payments and complex vendor issues, ensuring that suppliers and freelancers are paid accurately and on time.

This role brings structure and focus to a busy environment, balancing workload management with coaching and process refinement. The Supervisor champions efficiency, accountability, and communication—bridging the gap between local operations and global AP to keep everything on track. Ultimately, they help maintain a high-pressure function into a well-run system that delivers consistently and confidently.

Why Solotech?

As a global leader in live productions, systems integration and virtual technology, our team is comprised of more than 2,000 passionate individuals. Our ambition? To deliver spectacular experiences worldwide.

Your day will look like:

  • Lead and support the established Event Support team, ensuring critical tasks—crew scheduling, equipment manifests, and transport bookings—are delivered accurately and on time.
  • Oversee team workload, priorities, and performance, reallocating resources proactively to meet deadlines and maintain operational flow.
  • Refine and enforce standard operating procedures and daily routines to drive process compliance, consistency, and efficiency.
  • Partner with Global Accounts Payable to manage the freelancer payment cycle, resolving escalated issues and ensuring timely, accurate payments.
  • Maintain oversight of weekly freelancer payment preparation, ensuring all information is verified and approved for processing.
  • Serve as the point of escalation for operational or process challenges, providing guidance, solutions, and leadership presence.
  • Provide clear and actionable reporting to management on team performance, payment status, and process adherence.
  • Coach and develop team members, building capability, accountability, and a high-performing culture.
  • Identify and implement process improvements to streamline operations and enhance team efficiency.
  • Represent Solotech with professionalism and as a trusted ambassador in all interactions
  • Any other reasonable ad-hoc requests as required by your manager.

Level of education:  

  • Educated to GCSE level (or equivalent) or relevant work experience. 

Work experience:  

  • A minimum of 5 years of experience in a similar/business administration role.

Essential skills / experience:

  • Strong background in business administration, operations, or process management. 
  • Experience supervising or managing a small team in an administrative or operational environment. 
  • Understanding of financial management, Project oversight, staff coordination and administrative support  
  • Excellent organisational and process management skills. 
  • Strong interpersonal skills with the ability to motivate and guide a team. 
  • Proficiency with MS Office and adaptable to new systems. 
  • Process-driven with high attention to accuracy. 
  • Strong leadership and supervisory skills. 
  • Proactive in identifying and solving problems. 
  • Organised, deadline-focused, and able to prioritise competing demands. 
  • Collaborative and clear communicator.

Desirable Skills / Experience

  • Experience in a project-based or service-led industry. 
  • Familiarity with resource scheduling, D365, workflow management, or ERP systems. 
  • Knowledge of supplier or contractor administration. 

Essential requirements:

  • Right to work and remain in the UK
  • Flexibility to work unsociable hours as required in addition to your normal hours of work from time to time 
  • Full Clean Driving License
  • Ability to travel throughout the UK including overnight stays from time to time

Our offer to you:

  • Competitive Medical Cash Plan
  • Generous holiday allowance, 25 days + bank holidays
  • Employee Assistance Program: free counselling, legal support & 24.7 help line
  • Opportunities for training and career advancement
  • Pension plan with employer contribution
  • Cycle to Work Scheme
  • And more

We appreciate your time and look forward to considering your application

Find out more at: 

#LI-JR1

#IND3