Internal Communications Business Partner

About the role
National Energy System Operator's (NESO) strength lies in our people. Together, we're shaping the future where clean, affordable energy is accessible for all. Every day is an opportunity to make a real difference, accelerating the progress of sustainable GB energy, keeping people connected and society thriving as we create a brighter tomorrow.

National Energy System Operator (NESO) is looking for an Internal Communications Business Partner to be a part of our dynamic Internal Communications team within the People directorate.

As an Internal Communications Business Partner, you'll lead the creation and delivery of engaging communications and impactful campaigns across directorates, collaborating closely with key stakeholders including Senior Leadership teams. Your focus will be on crafting targeted strategies and nurturing a feedback-driven culture that celebrates our people, strengthens engagement, and supports continuous improvement.

This role is based in Warwick, and we continue to offer hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

Key Accountabilities

• Reporting to Head of Internal Communications to deliver effective and engaging internal communications.
• Acting as the Internal Communications Business Partner for specific NESO directorates, ensuring clear, timely, and relevant communications that drive effective engagement and enablement.
• Leading the internal communications planning and execution in directorates with tactical support and delivery through line managing internal comms advisers.
• Advising and supporting Senior Leadership teams on communications needs, ensuring audience-specific messaging and impactful campaigns and events.
• Working collaboratively with stakeholders to develop and execute directorate-level internal communications plans, integrating with the wider NESO organisation.
• Collaborating with Corporate Affairs and other NESO teams to ensure consistent messaging and strategic alignment.
• Producing high-quality materials for various channels, including emails, intranet content, newsletters, PowerPoint, posters, and videos.
• Leading the direction and agenda of directorate events, and meetings (e.g. Town Halls, Offsites, conferences).
• Fostering a culture of listening and leverage colleague feedback to enhance communications, collecting and analysing engagement data to inform improvements.
• Managing relationships with external agencies as required.

About You
We're forging the path, and we know we can't do it alone. That's why we need visionary minds like yours to join us on this transformative journey. In this case, we're looking for someone who:

• Excellent communicator with strong writing and storytelling abilities, adept at delivering internal communications across technical teams and varied channels.
• Creative and skilled at tailoring messages and approaches to meet diverse business needs.
• Experienced in stakeholder management, including working with senior leaders.
• Effective at managing and prioritising workloads, keeping stakeholders informed and engaged.
• Organised, detail-oriented, and able to work independently as well as collaboratively within a team.
• Passionate about people and the impact of internal communications.
• Analytical, with the ability to interpret measurement data and translate insights into meaningful actions.
• Confident in challenging the status quo to identify objectives and ensure communications deliver results.
• Experience of tactical delivery through others and people management.

About What You'll Get
A competitive salary between £56,000 – £62,000pa – dependent on experience and capability.

As well as your base salary, you will receive a bonus based on company performance, 26 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

About Us
National Energy System Operator (NESO) has a key role to play in tackling climate change by transitioning GB's electricity system to net zero. We already operate the fastest decarbonising electricity system in the world, with an ambition for zero carbon power operation by 2030 when there is sufficient renewable generation. We are also providing advice to the Government on achieving a decarbonised power system by 2030.

So, join the energy transformation and help shape the future.

Your energy, our future, together.

About The National Energy System Operator (NESO)
In Autumn of 2024, the ESO transitioned to National Energy System Operator, or NESO for short. Previously denoted as the Future System Operator (or FSO), the new National Energy System Operator is the independent body responsible for planning Great Britain's electricity and gas networks and operating the electricity system.

NESO, including all of its existing roles, are now at the heart of the new National Energy System Operator. As NESO, we will build on our existing roles, capabilities, and ways of working significantly to create an organisation the energy system and its users' need. Our new capabilities will enable us to look across vectors, including electricity, natural gas and hydrogen, and crucially consider the trade-offs between them.

The organisation is set up as a public corporation with its own Board of independent directors, with complete operational independence from government, the regulator and any and all commercial interest. As was the ESO, NESO will be licenced and regulated by Ofgem through price control agreements and obligated to identify optimal solutions to system operations and planning in the most sustainable, affordable and secure way for all.

The time to deliver is now. As part of our team, you won't just be touching the lives of almost everyone in Great Britain – you'll be shaping the way we use and consume energy for generations to come.

More information
This role closes on 26/11/2025 at 23:59, however we encourage candidates to submit their application as early as possible and not wait until the published closing date as this can vary.

We work towards the highest standards in everything we do, including how we support, value and develop our people. Our aim is to encourage and support employees to thrive and be the best they can be. We celebrate the difference people can bring into our organisation, and welcome and encourage applicants with diverse experiences and backgrounds, and offer flexible and tailored support, at home and in the office.

We're committed to building a workforce that represents the communities we serve, and a working environment in which each individual feels valued, respected, fairly treated, and able to reach their full potential.