IT Service Desk Engineer

2 weeks ago

Worksop, Nottinghamshire, United Kingdom Vernacare International Ltd Full time £25,000 - £50,000 per year
IT Service Desk Engineer

Location: Worksop, UK (with occasional travel to other company offices)

Division: VCI Ltd

Reports to: IT Service Desk Manager

About Vernacare

At Vernacare, we deliver innovative healthcare solutions that protect patient dignity and support professionals worldwide. Our commitment to sustainability and excellence drives everything we do. Join us and be part of a team that values collaboration, continuous improvement, and exceptional customer service.

The Role

We are looking for an IT Service Desk Engineer to join our dynamic team at our Worksop facility. This is a front-line role providing IT support across the business, ensuring the day-to-day effectiveness of IT services and meeting SLA targets. Youll work closely with colleagues and managers to deliver high-quality IT support both on-site and remotely.

Key Responsibilities:

  • Deliver excellent customer service via phone, email, and in person
  • Respond to and resolve incidents and service requests within SLA targets
  • Take ownership of user issues and ensure proactive communication
  • Support Microsoft technologies including Windows 10/11, Microsoft 365, Teams, SharePoint Online, and Intune
  • Assist with Active Directory and Azure AD queries
  • Manage onboarding processes for new starters and IT housekeeping tasks
  • Document solutions and contribute to process improvements
  • Participate in training and continuous development opportunities
About You

Essential:

  • Excellent communication and customer service skills
  • Minimum 12 months experience supporting IT endpoints and networks
  • Experience with Windows Active Directory, Microsoft 365, Intune, and ticketing systems (e.g., Jira, FreshService, Zendesk)
  • Ability to build strong relationships and work collaboratively
  • Full UK driving licence and own transport

Desirable:

  • ITIL framework experience
  • Experience producing and updating IT documentation
Why Join Us?
  • Be part of a fast-paced, supportive team
  • Access to tailored training and development opportunities
  • Opportunity to work with modern technologies and contribute to service improvements

Ready to take the next step in your IT career?

Apply now and help us deliver world-class IT support across Vernacare.

  • Recruitment Consultant

    1 week ago

    Worksop, Nottinghamshire, United Kingdom Rec2Rec Search Full time £42,000 - £60,000 per year

    Job Title: Senior Recruitment Consultant - Perms Desk Location: Sheffield Salary: Basic up to £42,000 with high On-Target Earnings (OTE) Benefits: Market-leading commission scheme, 32 days holiday, pension, and a comprehensive staff benefits packageAbout the Role: A specialist recruitment consultancy with a strong national presence in engineering,...

  • Design Engineer

    1 week ago

    Worksop, Nottinghamshire, United Kingdom Integrate Engineering Resources Full time £35,000 - £45,000 per year

    Position: Design EngineerLocation: Worksop, Nottinghamshire Start date: ImmediateDuration: PermanentSalary: £35-40,000/annum, depending on experienceThe Role:Integrate Engineering Resources are currently recruiting for a Design Engineer on behalf of our client, a market leader in the industrial construction and maintenance sectors. The role will involve...

  • Production Engineer

    1 week ago

    Worksop, Nottinghamshire, United Kingdom Dennis Eagle UK Full time £38,000 - £45,000 per year

    Role:Production EngineerLocation:Worksop, S80 3ATHours:40 hours per week | between 08:30 - 17:00 Monday to FridayHourly rate:between £38, £45,000.00 pa DOEAre you ready to drive innovation and efficiency in a fast-paced manufacturing environment? We're looking for a proactive and solutions-focusedProduction Engineerto join our team in Worksop. In this...

  • Senior System Engineer

    5 days ago

    Worksop, Nottinghamshire, United Kingdom Pet Valu Full time £60,000 - £120,000 per year

    Hybrid: Markham, OntarioJob Description:Job Summary Pet Valu Canada is seeking a Senior System Engineer. The Senior System Engineer will play a critical role in designing, implementing, and optimizing enterprise infrastructure solutions across Pet Valu's datacenter (co-lo and Warehouses) environments. This includes leading Windows and Linux server upgrades,...

  • Heavy Vehicle Service and Maintenance Apprentice

    1 week ago

    Worksop, Nottinghamshire, United Kingdom Bassetlaw District Council Full time £20,466 - £25,000 per year

    SalarySalary starting £20,466 per annum with annual increase based on the level of studyContractual hours37BasisFull timeRegionMidlandsPackageAccess to free healthcare cash plan and benefits, 26-32 days holiday package (exclusive of public bank holidays) and option to purchase additional leave. We will double you monthly pension contributions and have...

  • Mechanical Fitter

    1 week ago

    Worksop, Nottinghamshire, United Kingdom Integrate Engineering Resources Full time £30,000 per year

    Position: Mechanical FitterLocation: Worksop, Nottinghamshire Start date: ImmediateDuration: PermanentHours: 45-50 hrs Mon-FriPay Rate: £30, ,0000 per annum + travel + lodgeThe Role:Integrate Engineering Resources are currently recruiting for Mechanical Fitters for permanent positions on behalf of our client, a market leading in the materials handling...

  • Mechanical Fitter

    1 week ago

    Worksop, Nottinghamshire, United Kingdom Integrate Engineering Resources Full time £50,000 - £60,000 per year

    Position: Mechanical Fitter / ErectorLocation: Worksop and nationwideSalary: £50,000-60,000/annumStart Date: Immediate Duration: PermanentHours of Work: Approx 10hrs/day Mon-Fri + occasional Weekend overtimePAYE Pay Rate:1st 38 Hours: £16.54/hr + £1.51/hr site bonus = £18.05/hrOver 38 Hours: £24.81/hr + £1.51/hr site bonus = £26.32/hrAccommodation and...

  • MEP Procurement Manager

    2 weeks ago

    Worksop, Nottinghamshire, United Kingdom Crown House Technologies Full time £70,000 - £90,000 per year

    Are you a procurement manager working in the MEP (Mechanical, Electrical, and Plumbing) sector?Do you have subcontractor package procurement experience?Then Crown House Technologies, Laing O'Rourke's in-house MEP Engineering business, could be the perfect place for you We are seeking a skilled and passionate Procurement Manager to join our fantastic team at...

  • Int. Applications Developer

    4 hours ago

    Worksop, Nottinghamshire, United Kingdom Pet Valu Full time

    Location: Markham, OntarioJob Description:Job Overview We are seeking a highly skilled Intermediate Applications Developer with extensive experience in cloud-based application development, specifically within the Microsoft Azure ecosystem. In this role, you will be responsible for designing, developing, and maintaining scalable, high-performance applications...

  • Sr Solution Architect Business Intelligence

    6 days ago

    Worksop, Nottinghamshire, United Kingdom Pet Valu Full time £60,000 - £120,000 per year

    Hybrid: Markham, OntarioJob Description:Job Overview A hands-on Senior Architect, Business Intelligence who thrives in a dynamic work environment, this role involves working across the entire BI lifecycle, from source data analysis, Extract Transform Load (ETL) development, through to Analysis and Reporting implementation. This role is accountable for the...