Land Rover Service Advisor

3 days ago

Solihull, Solihull, United Kingdom Listers Group Full time £25,000 - £38,000 per year

Job Introduction
We are recruiting for a Service Advisor to join our Land Rover Dealership in Solihull.

The hours of work are Monday - Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis (1 in 3).

Excellent basic salary plus benefits with a bonus OTE of £38,000.

You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.

Role And Responsibilities

  • Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
  • Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
  • Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
  • Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.

About You

  • You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
  • A well-presented individual with a desire, attitude and character to succeed
  • Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
  • You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
  • Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.

What We Offer

  • 25 days holiday plus bank holidays
  • Company Pension
  • Wellness Programme
  • Sick Pay
  • Group life insurance
  • Staff discount on car servicing
  • Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer & professional qualifications
  • Free Parking / On-site Parking
  • Company Events

Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.

  • Client Relationship Manager

    2 weeks ago

    Solihull, Solihull, United Kingdom CSRM Outsourcing Ltd Full time £32,565 - £50,000 per year

    Range Rover Relationship Manager' based at 'The Range Rover Studio' on a full-time contract.EmployerThe successful applicant will be employed by CSRM Outsourcing Limited who are a resource management company and have with a long-term agreement to provide resource at five Jaguar Land Rover Experience Centres (JLRE).BackgroundJaguar Land Rover is a global...

  • Client Relationship Manager

    2 weeks ago

    Solihull, Solihull, United Kingdom ed3de41f-4049-4bce-a175-e04f83153dac Full time £32,565 per year

    Range Rover Relationship Manager'based at 'The Range Rover Studio' on a full-time contract.EmployerThe successful applicant will be employed by CSRM Outsourcing Limited who are a resource management company and have with a long-term agreement to provide resource at five Jaguar Land Rover Experience Centres (JLRE).BackgroundJaguar Land Rover is a global...

  • Service Advisor

    2 weeks ago

    Solihull, Solihull, United Kingdom Holdcroft Full time £28,000 - £34,000 per year

    Service Advisor | Aftersales AdvisorLocation: SolihullAre you a proactive, customer-focused professional with a passion for the automotive industry? Holdcroft Motor Group is looking for a talented Service Advisor to join our team in Solihull. If you have a knack for building relationships and a drive to provide outstanding service, this is a great...

  • Customer Service Advisor

    1 week ago

    Solihull, Solihull, United Kingdom Smart Sourcer Full time

    Customer Service Advisor (Customer Service Agent) – Cross train into Tech SupportOutstanding opportunity to join this fast paced, rapidly growing, Property Technology platform on a permanent basis providing software support as a Customer Support Advisor (no prior tech tech experience required).This software business provides the world's leading technology...

  • Porsche Service Advisor

    3 days ago

    Solihull, Solihull, United Kingdom Sytner Full time £25,000 - £40,000 per year

    About the roleWe have an excellent opportunity available for a motivated Service Advisor to join our team at Porsche Centre Solihull. As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every...

  • Apprentice Customer Service Advisor

    1 week ago

    Solihull, Solihull, United Kingdom WMJobs Full time £20,000 - £40,000 per year

    Solihull Metropolitan Borough Council,Customer Service Advisor – Connect Customer Contact ServiceSolihull Council has an exciting apprenticeship opportunity within our Connect Customer Contact Service. This is a fantastic opportunity to be part of a high-performing team that plays a vital role in delivering excellent services to our residents.Our Connect...

  • Customer Service Advisor

    2 weeks ago

    Solihull, Solihull, United Kingdom Steer Automotive Group Full time £20,000 - £40,000 per year

    Solihull Ref: VA3270#OFE BenefitsCompetitive salary plus performance related bonus29 days holiday including public holidays plus additional days with servicePension contributionsReferral bonus schemeEnhanced parental leaveEnhanced sick payWagestream-a Financial Wellbeing app giving you ultimate pay control Get paid when you want, save monthly, enjoy...

  • Retail Outlet Manager

    1 day ago

    Solihull, Solihull, United Kingdom Compass Group Full time £34,985 per year

    Retail Outlet Manager – JLR SolihullLocation: Jaguar Land Rover Solihull (including LOC site)Salary: £34,985 per annumHours: Monday – Friday (Full-time)A full UK driving licence is essential, as the role requires driving a company van between outlets on site.We are looking for a motivated and experienced Retail Outlet Manager to oversee the Marketplace...

  • Sales Advisor

    7 days ago

    Solihull, Solihull, United Kingdom Allen Motor Group Full time £22,770 - £46,000 per year

    Allen Motor Group are currently looking to employ a Sales Advisor to join our KIA dealership in Solihull. This role is all about loving our customers – you'll be managing and assisting with both face to face and digital enquires to make sure that they drive away in the right product.As a Sales Advisor you'll have some key tasks and activities within your...

  • Mortgage Advisor

    2 days ago

    Solihull, Solihull, United Kingdom The Recruitment Experts Full time £40,000 - £75,000 per year

    Job: Mortgage AdvisorLocation: Solihull, West MidlandsBasic Salary: up to £40,000 (depending on experience)OTE: £75,000Hours: 8:30am- 5:30pm Mon - Fri + every other Saturday, with a day on in the week in lieuAn exciting opportunity has arisen for an experienced Mortgage Advisor to join a leading estate agency in Solihull. Leads will be generated in-house....