Treatment Co-Ordinator

Dental Treatment Coordinator (Sales-Focused)

Didcot Dental Studio – Private Practice, South Oxfordshire

Full-time | £30,000–£40,000 DOE + bonus

About Us

Didcot Dental Studio is a luxury private dental practice dedicated to exceptional patient care, advanced dentistry, and a five-star patient experience.

We specialise in cosmetic dentistry, Invisalign, dental implants, full arch rehabilitation, and smile makeover treatments.

As part of our continued growth, we are expanding our Treatment Coordination team. You will be trained to confidently discuss complex treatment plans — from Invisalign journeys to full arch implant dentistry — and play a key role in helping patients achieve life-changing results.

About the Role

We are looking for a confident, motivated and sales-driven Treatment Coordinator who can guide patients through their treatment journey while maintaining outstanding levels of customer service.

The Treatment Coordinator role involves welcoming patients, supporting clinicians, handling high-value enquiries, and confidently presenting treatment plans and finance options. You will be a key link between patients and the dental team, ensuring seamless communication and high conversion rates.

Key ResponsibilitiesSales, Communication & Treatment Coordination

• Conduct detailed patient consultations, understanding goals, concerns and motivations.
• Present treatment plans clearly and confidently, with a strong emphasis on value, outcomes, and next steps.
• Handle financial discussions professionally, including payment options and treatment finance.
• Manage follow-ups and convert unbooked treatment plans into scheduled appointments.
• Support dentists in communicating complex treatment options such as full arches, implants, cosmetic cases, Invisalign and composite bonding.

Reception & Patient Care

• Provide a warm, professional welcome to all patients.
• Efficiently manage diaries to optimise patient flow and clinician productivity.
• Maintain accurate patient notes and ensure all communication is properly documented in the CRM.
• Assist patients throughout their journey, answering questions and providing reassurance.

Patient Relationship Management

• Build long-term, trust-based relationships with patients.
• Maintain strong communication via phone, email and WhatsApp.
• Deliver a premium service experience that reflects the standards of a high-end private practice.

What We're Looking For

• Background in customer service, hospitality, luxury retail, sales, or dentistry (desirable).
• Previous Treatment Coordinator experience is beneficial but not essential — full training will be provided.
• Strong sales mindset with the ability to influence, guide, and convert.
• Outstanding communication and interpersonal skills.
• Highly organised, detail-oriented, and able to multitask in a fast-paced environment.
• Confident, empathetic and comfortable discussing high-value treatments.
• Positive attitude, enthusiasm, and a genuine passion for patient care.

Why Join Didcot Dental Studio?

• Work in a beautiful, modern private clinic with a luxury patient experience ethos.
• Full training in high-value dentistry and advanced treatment coordination.
• Supportive, ambitious team with strong career development opportunities.
• Opportunity to make a meaningful impact on patients' lives every day.

Job Type: Full-time

Pay: £14.00-£18.00 per hour

Benefits:

• Company pension
• Employee discount
• Free parking
• Work from home

Work Location: In person