Service Operations Manager

4 days ago

Milton Keynes, Milton Keynes, United Kingdom AJM Healthcare Full time £30,000 - £60,000 per year


AJM Healthcare
Role: Service Operations Manager – AJM Choice
Benefits: 25 days annual leave plus bank holidays with accrual to 28 days after 5 years continuous service, Employee Assistance Programme, Company sick pay provision with continuous service, car allowance and performance related bonus scheme.

AJM Healthcare is a leading provider of wheelchair & community equipment services to the NHS and the Private Sector. We have over 35 years' experience in these sectors and see ourselves as innovators helping increase independence, offering choice and personalisation, while delivering better outcomes. Our team provide a caring, user-centric and holistic approach that is tailored to each individual.


What we are looking for:

We are seeing to recruit an enthusiastic Service Operations Manager to join our AJM Choice team based at our Head Office in Milton Keynes. The Service Operations Manager (SOM) will lead and professionalise operational delivery for AJM Choice, the direct-to-consumer arm of AJM Healthcare. You'll own service efficiency, customer experience, and team performance across customer service, field advisors, and logistics, ensuring that every referral becomes a well-managed, clinically led and commercially sound customer journey.

You'll be key to turning a growing but complex operation into a scalable, profitable, and clinically credible business unit.

Key Responsibilities:

  • Lead day-to-day delivery across Customer Service, Field Advisors, and operational support.
  • Embed joined-up processes from referral to assessment, prescription, order fulfilment and handover.
  • Ensure effective scheduling, route planning, and use of depot resources to minimise inefficiency.
  • Manage depot relationships directly to improve communication, booking discipline, and stock flow.
  • Use data from ELMS and Excel to track conversion, throughput, and turnaround times until CRM integration is completed
  • Build a strong, accountable culture — replacing reactive behaviours with proactive ownership.
  • Encourage Field Advisors to balance clinical and sales awareness, taking responsibility for diary utilisation and customer engagement.

For an informal discussion about this role, please contact the HR Department at [email protected]. To be considered for this role, please complete our application form which is found on our website. No stand-alone CVs will be accepted.

Closing Date:

This position is working in a regulated environment and will therefore be subject to an enhanced DBS disclosure check.  Cost will be covered by the Company.

AJM Healthcare is an equal opportunities employer who is committed to equality in the workplace and does not discriminate based on race, gender, religion, marital status, age, physical or mental disabilities, medical condition. AJM will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. Please note, during certain high volume recruitment times, AJM may wish to limit the overall number of interviews offered to both disabled people and non-disabled people.

Reference: VA1195

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