Client Success Manager

2 weeks ago

StokeonTrent, Stoke-on-Trent, United Kingdom Synectics Solutions Full time £40,000 - £65,000 per year

Join
Synectics Solutions
as a Client Success Manager and help clients achieve their goals through our innovative, data-driven solutions. You'll build lasting relationships, drive satisfaction, and ensure clients gain maximum value from our offerings.

Key Responsibilities

  • Act as the trusted advisor and main point of contact for clients.
  • Lead onboarding, training, and adoption of our products.
  • Monitor accounts, resolve issues, and anticipate client needs.
  • Collaborate with Sales, Product, and Support teams to deliver seamless experiences.
  • Track performance metrics, gather feedback, and identify upsell opportunities.

Skills & Experience

  • Proven background in client success, account management, or similar (exposure to the SaaS industry a bonus)
  • Natural curiosity to innovate customer solutions and become knowledgeable in fraud and financial crime defence
  • Strong communication and problem-solving skills.
  • Organised, proactive, and able to manage multiple priorities.
  • Industry knowledge and ability to guide clients effectively.

What We Offer

  • Flexibility: Work When and Where Works.
  • A dynamic, growth-focused culture.
  • Comprehensive benefits to support your life inside and outside work

We create bespoke solutions that enable private and public sector organisations to truly understand their customers, manage risk and prevent fraud. And we do it well – to date we've helped to save over £5 billion.

From opportunistic to organised, fraud affects everyone. We as consumers pay the price of fraud in every financial or insurance product that we take out. The use of our products helps our clients avoid risk, which in turn benefits us as consumers. We're not just an IT business, our products have real world impact.

Join us and shape the future.

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