Clinical Team Lead

1 week ago

London SE HZ, United Kingdom Manual Full time £60,000 - £100,000 per year

We're looking for an experienced Clinical Team Lead to lead and empower a high-performing team of clinicians. You'll be responsible for ensuring the team exceeds its goals, while driving continuous improvement across clinical operations, quality, and safety.

This is a people-focused leadership role that combines operational excellence, team development, and cross-functional collaboration. You'll work closely with product, quality, and operational leaders to improve clinical workflows, optimise performance, and enhance patient experience.

What you'll do

Team Leadership & Performance Management

  • Lead, motivate, and develop a team of clinicians to meet and exceed operational KPIs and SLAs.
  • Conduct regular 1:1s, performance reviews, and coaching sessions to drive engagement and accountability.
  • Foster a high-performance culture built on collaboration, continuous learning, and professional growth.
  • Identify training needs and implement development plans to enhance individual and team capability.

Operational Excellence & Quality Improvement

  • Drive process and quality improvements across clinical operations
  • Analyse performance data to identify trends, risks, and opportunities for improvement
  • Develop and refine standard operating procedures (SOPs) to support scalability and compliance.
  • Collaborate with Quality and Compliance teams to ensure adherence to clinical standards and regulatory requirements.

Cross-Functional Collaboration

  • Partner with Product, Engineering, and Operations teams to inform product enhancements and operational solutions that improve clinician and patient experience.
  • Represent the clinical team in cross-functional meetings, sharing insights and feedback to drive continuous improvement.

People & Culture

  • Build a supportive, inclusive, and high-performing team culture.
  • Recognise and celebrate success, while constructively addressing performance challenges
  • Champion wellbeing, professional integrity, and clinical excellence within the team.
Who you are

Essential:

  • Registered healthcare professional, e.g. doctor, nurse, pharmacist, allied health professional
  • Proven experience managing and scaling clinical teams, preferably in or digital health environment
  • Strong track record of delivering against KPIs, SLAs, and performance metrics.
  • Demonstrated ability to drive measurable improvements in team performance and quality outcomes
  • Excellent communication, coaching, and stakeholder management skills
  • Data-driven mindset with experience in using metrics to guide decisions
  • Comfortable working in a fast-paced, evolving environment

Desirable:

  • Experience working in digital health, managing queues or patients queries
  • Experience working cross-functionally with Product or Operations teams
  • Familiarity with quality management systems and clinical governance frameworks
What we offer
  • Stock option plan - you'll share in the upside you help create
  • Fitness & wellbeing benefit with Wellhub
  • Lunch once per week in our offices
  • Annual company retreat
  • Hybrid work model from our London office
  • The opportunity to join one of the most promising scale-ups in wellness

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