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Customer Assistant

2 weeks ago

Lisburn BT UJ, United Kingdom Marks & Spencer Full time £20,000 - £30,000 per year

In Store

Store

Lisburn

Location

Lisburn, Down

Contract type

Temporary

Position type

Part Time

Salary

£12.60 p/h

Closing date: 4th December 2025

How We Hire

Everyone is welcome at M&S. No exceptions. It's your background, abilities and differences that make you, uniquely you. And when you're part of M&S, that individuality has the potential to make waves.

About the role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

All the details

Working Pattern

Sunday 12:30 -18:00

Friday 18:00 -22:30

Saturday 15:00 - 21:30

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Under 18 disclaimer

This job role involves working late nights and this means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Purpose

  • To deliver a great experience for your customers across Travel Money and other services, putting customers before task every time

  • Champion new ways of working within stores through an open mindset and positive attitude

  • Complete tasks and processes that deliver 'best in town' standards

  • Serve and sell across all Travel Money and other service channels brilliantly well

  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Demonstrate a genuine interest in your customers and build good relationships

  • Serve our customers efficiently and brilliantly well

  • Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy

  • Skilled to utilise all digital tools and communication channels to do the job

  • Share customer and colleague feedback to help us do things better

  • Share Travel Money knowledge and experience with colleagues to support others in building skill and confidence

  • Own your own learning & development and proactively access digital learning solutions

  • Know the daily sales targets, priorities, promotions & selling opportunities

  • Have great product knowledge to sell and recommend our products and services help our customers

  • Proactively engage with customers to understand their needs and make recommendations

  • Understand the store priorities and the part you play

  • Complete all Travel Money tasks with pace, accuracy and in line with procedures

  • Follow safe, legal and financial crime working practices

Key Capabilities

  • Understands how M&S operates, it's strategy, future and the role they play

  • Committed to delivering excellent work fast with great attention to detail

  • Open to and acts on feedback, asking for this regularly

  • Sets performance objectives for self in conjunction with line manager and in line with business plans

  • Takes accountability for planning and managing own work efficiently to ensure objectives are met

  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things and suggests improvements

  • Effective at communicating; ensures communication is clear and simple

  • In control of their own reactions and considers how to share their perspective to create better reaction for team

  • Copes well with change and work challenges, recovering quickly from its impact

  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store profitability

  • Work to get things done right first time within timescales

  • Comprehensive knowledge of Travel Money channels

  • Good level of product knowledge and other services

  • Up to date knowledge of the commercial operation and brilliant basics

  • Good level of digital capability and use of digital tools and applications

  • Understand customer needs and spot selling opportunities to delight

  • Adapting to change

  • Flexible and able to learn quickly

Key Relationships and Stakeholders

  • Customers

  • Colleagues

  • Store Leadership

  • M&S Bank Travel Money support team

  • BIG

Our Support
Mentorship

It's important to us that our new colleagues feel supported in their roles and can learn from each other. That's why we offer mentorship through our buddy system.

Flexible working

We're a 24/7 business and our working patterns adapt to our customers' needs. Worklife is our flexible working policy that gives colleagues the option for part-time working, a 4-day compressed week, or to job share if it's in the best interests of everyone.

Benefits
Wellbeing hub

Get access to resources to support your wellbeing, including a free virtual GP service.

Colleague Networks

We want you to feel supported, no matter what.

Menopause Network

Initiating and encouraging open conversations about menopause by offering support and sharing experiences.

Gender Equality Network

Addressing gender-related challenges, raising awareness, and driving action to ensure equal opportunities for all.

Cancer Network

Fostering a supportive and inclusive workplace culture, addressing stigma, providing guidance and raising awareness to empower and assist colleagues affected by cancer.

Forces Community Network

Supporting colleagues connected to the Armed Forces, aiding their transition to civilian life, and ensuring that they thrive in the workplace.

LGBTQ+ Network

Proactively representing LGBTQ+ issues and opportunities to deliver a truly inclusive place to work and shop for our colleagues and customers.

Culture and Heritage Network

Raising awareness of various religions and cultures through events and comms, to educate others and better represent our M&S colleagues and customers.

Health and Wellbeing Network

Providing a safe space for colleagues with all types of health conditions or disabilities and supporting with business initiatives to ensure our stores are truly accessible for our customers.

Family & Carers Network

A support network for parents and carers, offering a space for colleagues to share experiences, exchange ideas, and access useful resources.

How to Apply

Here's what to expect at each stage of the application process. This can change depending on the role you've applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

Send us your application

Fill in our short application form and hit submit.

Online assessment

We'll invite you to take part in an online assessment. This could be before or after your interview.

In-person assessment centre

We'll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you've applied to.

Decision

After we've decided, we'll be in touch. If you've been successful, we'll officially invite you to join the team and let you know the next steps.