IT Support Officer

1 week ago

Woking, Surrey, United Kingdom 24-7 Prayer Full time £25,000 - £40,000 per year

THE ROLE

We are looking to recruit an IT Support Administrator to work with our Head of IT Operations, third party suppliers and Operations department to support our software and hardware provision to our growing staff team.

This new role is responsible for maintaining our digital infrastructure and hardware, identifying opportunities for efficiency and improvement of user experience.

You will be a friendly point of contact and someone who can clearly communicate and listen, can problem solve and instil confidence in others. This role requires someone who has excellent interpersonal and administrative skills, is highly proficient in a CRM tool (preferably Beacon), Microsoft 365 and associated software and tools, and will be responsible for management of office equipment and all EUC devices.

This role can be either based in our Woking office or a hybrid role. If hybrid, there is a requirement to come the office at least one day a week to manage office equipment. You are also required to attend mandatory in-person meetings at either our Woking office, Guildford or Waverley Abbey House in Farnham (averaging once a month).

To view the full job description and to apply for the role, please visit our website www.24-

Key Responsibilities

  • Manage all aspects of 24-7 Prayer's IT external service desk provision, including monitoring, scope, reporting and SLA's.
  • Be the first point of contact for the Beacon CRM solution.
  • Assess user requirements
  • Liaise with 3rd parties
  • System Administration
  • Own Microsoft 365 account across the international team:
  • Champion best practices across staff team
  • Act as expert, and triage team questions
  • Identify opportunities for improved collaboration and efficiency
  • Work with HR to administer hardware and software aspects of our joiners and leavers process, including purchase/set up/disposal of laptops, and managing the asset register.
  • Manage access to the www.24- website and escalate any support issues to site developers and/or the website hosting company.
  • Work closely with the Operations team to ensure delivery of an effective Intranet, for communication of key information with the staff team.
  • Deliver ongoing IT training for team: e.g. annual updates on cyber security, and ensure staff are appropriately trained to use software effectively. Create and deliver introductory training to all new hires and national leaders.
  • Manage office equipment, including internet connectivity, telephone, screens, projectors and printing and copying hardware, and become an expert user of these tools. Administrate PAT testing. Work closely with Operations team to ensure that the team are fully enabled in this area.
  • Understand the detail of GDPR requirements and working procedures. Work closely with the Operations team to ensure adequate data sharing agreements with national teams are in place and support as needed.
  • Implement IT infrastructure projects as required, in partnership with the rest of the IT Team.
  • Produce regular reports as required, e.g. service desk support stats.

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