Information Governance Officer

2 weeks ago

London, Greater London, United Kingdom Harrow Council Full time £30,000 - £50,000 per year

Overview
Are you detail-oriented, passionate about data protection, and keen to make a real difference in how information is managed? Do you thrive in a role where you ensure compliance and provide valuable guidance? If so, London Borough of Harrow has a fantastic opportunity for you

We're looking for a motivated Information Governance Officer to join our supportive Information Governance Team within ICT Services.

In this important role, you will:

  • Process and manage a high volume of information rights requests, including Subject Access Requests (SARs), Freedom of Information (FOI) requests, and Environmental Information Regulations (EIR) requests, ensuring they are handled within statutory timescales.
  • Ensure compliance with key data protection and information access legislation, including UK GDPR, DPA 2018, FOI, and EIR.
  • Provide best practice advice and guidance on Data Protection and Information Governance issues to the organisation and our residents/customers.
  • Effectively manage and utilise key systems such as iCaseWorks and Adobe Redaction software.
  • Take ownership of information rights requests within a specified service area (Corporate, Adults & Children's, or Environment & Planning).
  • Respond to queries and investigate complaints from the public regarding access to information and data protection, independently resolving low to mid-level cases.
  • Contribute to the development and maintenance of Information Governance policies and procedures.
  • Prepare training materials and potentially deliver training on Data Protection and Information Governance.
  • Serve as a primary point of contact for your designated service area regarding SARs, FOIs, and disclosures.
  • Assist in identifying the cause of service changes and contribute to developing practical solutions.
  • Review records prior to release, undertaking necessary redactions to ensure legislative compliance.
  • Champion the delivery of Information Rights requests and compliance across the council.

About You
We are looking for someone who is:

  • Highly organised and detail-oriented with a strong understanding of data protection principles.
  • An excellent communicator with strong written and verbal skills.
  • Able to work collaboratively as part of a team and engage effectively with multiple stakeholders.
  • Sensitive and able to handle confidential information appropriately.
  • Proficient in IT skills, with the ability to produce high-quality documents and reports, and ideally experience with systems like Adobe and Microsoft Office.
  • Able to prioritise their own workload and meet tight deadlines.
  • Committed to providing great customer service.
  • Eager to learn and develop their knowledge in Information Governance.

Ideally, you will also have:

  • An Information Rights certification or relevant qualification, or equivalent relevant work experience.
  • Previous experience working within a local authority Information Governance Team.
  • Experience of supporting projects.
  • The ability to produce and analyse performance data for service improvement.
  • Experience in delivering or developing training.

Related Documents
For more information, please refer to the Role Profile/Selection Criteria

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