Guest Services Advisor TM Plus

About the Role

'Getting Stuck In' is one of our key values, and we're looking for new Team Members who love doing just that

Instead of working in one department, we're looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin's.

As a Team Member + 1 Guest Services, you will work on Monday and Fridays cleaning our accommodation and then work in our Guest Services Team for the remaining hours of your contract.

In accommodation you will support with a range of cleaning tasks including changing beds, cleaning and disinfecting of bathrooms, hoovering, maintenance of floors, cleaning and dusting of furniture and fittings in designated areas, cleaning kitchens and living areas. of toilets and changing rooms.

This will involve heavy lifting and going up and down stairs with cleaning equipment.

We have a fantastic cleaning program for new starters to provide all the training you need.

Our Guest Services Centre is full of passionate and forward-thinking individuals – all looking to make a difference to our guests. This isn't just about answering calls

We put the fun back in to our guests holiday so if things aren't going to plan with their break, you will be helping our guests get things back on track by using your empathy and problem solving skills to understand fully what has gone wrong and ensuring that any jobs & feedback are logged then followed up with the guest.

You will become an expert on everything needed to ensure every guest has the best time on their holiday and we will support you every step of the way. This isn't a scripted role – we want you to bring yourself to work every day and love to see our team engage with our guests.

You will need a proficient telephone manner with excellent customer service and communication skills and be confident at offering solutions to our guests.

If you love making a difference and understand the importance of getting it right for every guest this could be the perfect role for you.

We are looking for someone with experience of working with customers or guests over the phone or in person. You don't need to have worked in hospitality before as we will teach you everything you need to know about Butlin's We are much more interested in your mindset, personality, and ability to get stuck in and learn quickly.

Empathy and listening skills are really important to make sure we are able to offer a great experience, so you should be confident in these areas, being able to lead in engaging conversations in a great tone of voice.

Alongside being on the phone, you will be working on a computer with some of our systems to log jobs and feedback for our guests so fast accurate typing skills coupled with being comfortable on a computer is a must.

No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests.

Shift Patterns

Our resort is open 7 days a week and you will be working to a rota of any 5 out of 7 days which may include weekends.

Monday and Fridays in 09:30-15:00 in Accommodation, then 16:00-21:00 in Guest Services.

Then 2 other full days, or 1 full day (8:45-17:00) and 2 half days (08:45-13:00), depending on the week/holidays etc: 09:30-15:00 then 16:00-21:00 in Guest Services.

At Butlin's, we're all about fun, excitement, and adventure by the bucketload For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.

Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.

So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.

There has never been a more exciting time to join Butlin's