PCN Care Coordinator

2 weeks ago

Pinner HA EA, United Kingdom The Northwick Surgery Full time £25,000 - £40,000 per year

Roles and Responsibilities: 1. Personalised care planning Work with patients to understand their health and wellbeing needs. Help them make informed choices and create a clear care plan that brings together the right services to support them. 2.

Supporting self care Use simple tools to assess how confident patients feel about managing their health. Based on this, guide them towards education, peer support groups, or other resources to build their skills and independence. 3. Wellbeing support Link people to opportunities for training, work, or benefits advice to improve their wider quality of life.

  1. Helping with appointments and follow-ups Answer patient questions, book appointments, and make sure follow-up checks (for conditions like diabetes, asthma, or kidney disease) happen on time. 5. Teamwork across the PCN Share information and act as a key contact between different healthcare professionals.

Help organise and run team meetings across the network. 6. Practice support and admin Keep patient records and registers up to date. Support practices with admin tasks such as recalls, inbox management, and sorting out data issues, escalating concerns where needed.

  1. Digital and communications Help maintain the PCNs website, newsletters, and digital tools. Write and upload clear, accurate content. 8.

Patient support Be a first point of contact for patients by phone or email, offering clear and friendly help. 9. Using EMIS (clinical IT system) Build and maintain reports and tools within EMIS to track appointments, patient data, and performance targets. 10.

Referrals and clinic support Handle referrals to clinics (e.g. for asthma, kidney disease, or childrens services) and provide technical support during specialist clinics when needed. 11. Enhanced Services Support the monitoring and reporting of additional NHS services delivered by the PCN, making sure activity is recorded accurately and cost-effectively.

  1. Policies and standards Stay up to date with local and national service requirements, and make sure the PCNs work aligns with NHS standards.

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