Quality and Governance Assistant

1 week ago


Peasedown St John BA SG, United Kingdom Independent Health Group Full time £25,000 - £40,000 per year

Meeting Support Organise and provide administrative support for quality and governance meetings, including agenda preparation, minute-taking, and action log management. Support meetings relating to patient safety events, complaints, and concerns.Monitoring & Reporting Maintain a central log to track and monitor work streams. Assist with monitoring and production of KPI reports in line with external contractual requirements and departmental KPIs. In conjunction with the Quality and Governance Coordinator collate and prepare information for reports to internal committees, external commissioners, and stakeholders.Quality Improvement & Compliance Support delivery and embedding of quality improvement processes and best practice across the organisation.

Maintain oversight of systems for managing organisational policies, clinical procedures, SOPs, NICE guidance, and patient safety alerts. Assist the Quality and Governance Coordinator with assurance processes for statutory, legal, and regulatory requirements. Support compliance with CQC registration requirements, including portal uploads and implementation of action plans following inspections. Audit & Risk Management Support monitoring of the clinical audit programme and improvement plans in conjunction with the Head of Quality and Governance and Matrons.

Work with the Quality and Governance Coordinator to manage incidents and responses to patient concerns and complaints. Documentation & Communication Draft correspondence as directed by the Head of Quality and Governance, Deputy Chief Nurse and Chief Nurse. Assist with development of corporate templates and guides to embed the NHS Patient Safety Incident Response Framework. Support development and maintenance of quality/governance content on SharePoint and the external website.

Maintain effective communication networks across the organisation and with external partners. Liaise with patients and families to arrange meetings, always exercising discretion and confidentiality. Training & Development Facilitate staff induction and training sessions on quality, patient safety, and governance processes.



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