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Community Connector

2 weeks ago

Slough SL PL, United Kingdom Slough CVS Full time £23,000 - £30,000 per year

Job Title: Community Connector

Report To: Community Connector Manager

Job Type: Maternity Cover - 6-month post with a possibility to extend

Working pattern: Part time - 18 hours a week

Salary: £24,370 pro rata

Start Date: January 2026

Closing date: Thursday 4th December

Interview date: Monday 8th/ Tuesday 9th December

To apply visit:

Job Summary:

The Community Connector will play a key role in supporting Slough residents, by providing a high-quality telephone support service, alongside sharing their expert local knowledge of the voluntary and community sector. The Community Connector will be the 'link' between residents seeking or requiring support and the voluntary and community sector offering activities and services that would benefit them and help to improve their health and wellbeing. This is a hybrid role, with outreach work across Slough. The ideal candidate will require a full, clean driving licence and access to a car. Some evening and weekend commitments may be required.

General

Providing information, advice and support to residents, who would benefit from community and voluntary services.

  • Liaising with community and voluntary sector partners to ensure a timely and seamless provision of services.

  • Providing support to the wider multi-disciplinary teams within Adult Social Care and Wexham Park Hospital.

Maintaining up-to-date knowledge of the Slough Directory of Services and other community resources.

  • Providing feedback to the Community Connector Manager about any issues or trends identified through client referrals and support.

  • Contributing to the development of effective pathways into community services.

  • Engaging in Slough Community Forums and other community events to foster stronger partnerships with both community and statutory organisations.

Operational

Receive referrals from partners at Wexham Park Hospital, Adult Social Care or directly from the Community Connector Manager

  • Support practitioners with information and knowledge about the Community and Voluntary Sector local offer

  • Contact all referred clients in a timely manner

  • Conduct solution focused conversations with individuals to understand their situation and assess what community support and activities may be beneficial.

  • Signpost and/or refer individuals into relevant community-based activities and support

  • Where necessary, support individuals to contact recommended support/activities

  • Record data and maintain accurate records of all individuals supported using relevant platforms e.g. Joy/Excel

People

Nurture professional relationships with local health and care teams to enhance the delivery of the Community Connector project.

  • Attend and participate in regular team meetings, providing updates to the SCVS team.

  • Attend one-to-one meetings and annual performance appraisal meetings with line manager.

  • Attend any relevant training agreed with your line manager to extend and update your own knowledge and skills.

Any Other Duties

Adhere to Slough CVS's policies and procedures at all times including Equal Opportunities, Health and Safety, Lone Working, Confidentiality, Data Protection protocols and Safeguarding

  • Undertake any other duties aligned with the role as required.

Core Competencies:

Communication

Ability to communicate clearly and effectively with a variety of diverse communities.

Ability to show empathy and understanding

Ability to convey important information and messages and check understanding

Ability to respond to feedback and use it constructively

Personal Responsibility

Work in a non-judgmental way

Work in a transparent way

Demonstrate motivation in all aspects of job responsibilities

Adopt a positive attitude

Commitment to equality, diversity and inclusion

See solutions, not problems

Teamwork

A strong commitment to teamwork and the ability to support a positive work environment within SCVS

Ability to be flexible and where required, work occasional evenings/weekends

Ability to work in an open, transparent and supportive way, with all colleagues

Set good examples for colleagues and provide support to outreach volunteers Knowledge

Experience of working in a customer service or telephone support environment.

Knowledge and understanding of community and voluntary services and how they can support wellbeing and health.

Good understanding of local VCSE sector and what is available/missing

Creative Thinking

Confidence to share ideas within team environment

Ability to embrace change Commercial Acumen

Ability to drive the delivery of outstanding outcomes

Ability to maintain SCVS's high reputation whilst continuing to promote our profile in a professional and positive manner.

Planning and Organising

Ability to maximise effectiveness and efficiency

Apply a flexible and pragmatic approach to work and how to get things done

Ability to work towards targets and objectives in a methodical way

Effectively manage time and plan, prioritise own workload

Problem Solving/Analytical

Ability to see things from others perspective

Ability to listen and ask open questions

Confidence to ask for help

Job Type: Part-time

Pay: From £24,370.00 per year

Expected hours: 18 per week

Benefits:

  • Company pension
  • Flexitime
  • On-site parking

Work Location: In person