Head of Operations and Security

Job Introduction
Are you a driven technology leader who thrives on ensuring systems run smoothly and securely?

At Notting Hill Genesis, we're looking for a Head of Operations and Security to lead our technology operations and cyber resilience. This is a pivotal role at the heart of our digital transformation - where your expertise will protect, enable, and enhance the services that thousands of residents rely on every day. If you're passionate about operational excellence, cloud innovation, and building a culture of proactive security, we'd love to hear from you.

What You'll Do
Working across IS&C and reporting to the Director of Product Engineering, as the Head of Operations and Security you will lead the teams responsible for the stability, security, and operations of our technology products and platforms. You'll ensure our systems are reliable, our data is protected, and our users are supported - all while driving continuous improvement and operational excellence across the organisation.

You'll work closely with colleagues across IS&C and our external partners to deliver cost-effective, secure, and high-performing technology environments that underpin the success of Notting Hill Genesis (NHG).

How You'll Do It

• Build, grow, and lead a group of operations, transition, and security specialists with a shared mindset and purpose.
• Provide change, support, and maintenance capabilities for our infrastructure, cybersecurity portfolio, and productivity tools.
• Oversee partners and vendors to ensure effective service delivery, governance, and operational performance across cloud and on-premise environments.
• Set the standards for transitioning change into production, ensuring that all releases are stable, secure, and compliant.
• Manage product and technology roadmaps in line with our strategic and operational goals.
• Lead the security, compliance, and risk teams - ensuring constant evaluation and evolution of our protection in response to current and emerging threats.
• Own and manage audits, penetration tests, incident response, risk registers, and compliance with frameworks such as ISO27001, NIST, and MITRE.
• Collaborate with the DevSecOps function and wider IS&C teams to ensure a unified approach to security and operations.
• Continually evaluate and optimise our processes and tooling to drive operational excellence and resilience.

Hybrid working - at least three days a week in our main office.

Responsibilities

• Ensure the reliability and performance of NHG's operational technology platforms.
• Protect our systems and data by implementing robust cybersecurity measures and proactive risk management.
• Drive a culture of accountability, resilience, and continual improvement.
• Engage with industry peers and partners to stay ahead of evolving threats and best practice in operational management and cyber defence.

The ideal candidate
We believe great service starts with great people, and we're looking for someone with a passion for operational excellence and cyber resilience.

Essential

• Degree in Computer Science or equivalent.
• Significant experience (5+ years) in operations, cybersecurity, and application support management.
• Professional certification such as CISSP, CISM, or CISA (or equivalent).
• Strong knowledge of Azure Cloud technologies and other cloud environments.
• Deep understanding of security threats, technologies, and assessment frameworks.
• Proven leadership and team development experience.

Behaviours For Success

• Compassionate - listens, communicates, and supports during times of crisis.
• Progressive - challenges the status quo to improve operational efficiency.
• Dependable - trusted to act decisively under pressure.
• Inclusive - collaborates across teams and partners to strengthen cyber defence.
• Empowered - takes ownership and acts decisively to protect the business.

What's in it for you?
Benefits
Once you join us, you'll find plenty of opportunities to grow within NHG. You'll also have access to a wide range of learning opportunities and benefits, including:

• Excellent annual leave allowance and flexible working opportunities
• Generous pension scheme
• Enhanced parental leave packages
• Employee assistance and wellbeing programmes
• Health cash plan and staff discounts
• Interest-free loans (season ticket, tenancy deposit, training)
• Cycle to work scheme and life assurance

All About Us
Notting Hill Genesis (NHG) is one of London's largest housing associations, with more than 60,000 homes and 10,000 more in the pipeline. We provide affordable housing for Londoners, employing around 1,500 people who all share a common purpose - to help our residents live well.

Find out more about what we do at:

We welcome applications from everyone. We are proud to be a Stonewall Diversity Champion and a Disability Confident Employer.

Selection Process
Step 1: Apply online by the closing date
26th October
Step 2: Successful applications will be invited to a screening call

Step 3: Psychometric assessment

Step 4: Interview & Assessment

NHG reserves the right to close the vacancy early if sufficient applications are received.