Customer Relations Manager

Join our Team at Finlake Holiday Park
Location:
Finlake Holiday Park, TQ13 0EJ

Salary:
£35,000

Hours:
Full-time, 40 hours per week

Job Type:
Permanent

Are you a natural leader with a passion for creating unforgettable guest and owner experiences?
At
Haulfryn
, we pride ourselves on delivering exceptional stays that inspire loyalty, joy and connection. We're now looking for a
Customer Relations Manager
to lead our dedicated team at
Finlake Holiday Park
, ensuring every owner, guest and member enjoys a seamless and memorable experience from arrival to departure.

This is a fantastic opportunity for a confident, people-focused professional
who thrives on building relationships, driving service excellence and leading with care.

Why Join Us?
We believe in rewarding your hard work with a supportive and inspiring environment. Here's what we offer:

• Competitive Salary
• Discounted Holidays at our picturesque UK holiday resorts
• Discounted Meals at on-site restaurants
• 30 Days Holiday (including bank holidays), increasing to 35 days with service
• Company Sick Pay
• Pension Scheme & Life Assurance
• Continuous Training & Development Opportunities
• Be part of a company with 90 years of family values and a commitment to sustainability

What You'll Do
As
Customer Relations Manager
, you will:

• Lead, coach and develop the Customer Relations team to deliver exceptional service and fulfil their potential.
• Oversee the day-to-day delivery of owner, member, and guest experiences across the park.
• Manage key guest services including reception, concierge and cleaning partners to ensure consistent standards.
• Proactively communicate with owners and guests, sharing updates, stories and information in engaging ways.
• Resolve customer queries and complaints professionally and efficiently, implementing continuous improvements.
• Oversee all relevant systems and registers (e.g., ANPR, Freshdesk, owner and guest records) to maintain accuracy and compliance.
• Coordinate local marketing, membership communications and community events.
• Support financial administration tasks including petty cash, debt management and credit reconciliation.
• Ensure compliance with health, safety and security procedures, working closely with the security team.
• Deputise for the Park Manager when required.

You'll Bring
Who We're Looking For

• Proven experience leading and developing a customer service or guest relations team.
• Excellent organisational, communication, and interpersonal skills.
• A proactive, calm, and professional approach to problem-solving and service recovery.
• Experience in hospitality, leisure, or property environments (advantageous but not essential).
• Strong computer literacy, including Microsoft Office and familiarity with customer management systems.
• Confidence handling sensitive information and maintaining confidentiality.
• A passion for creating exceptional experiences for customers and colleagues alike.
• Full UK driving licence (preferred).

Why Choose Haulfryn?
With 90 years of expertise, we're proud to be one of the UK's leading holiday resort operators. What sets us apart?

• Exceptional Locations: Work in a place that inspires.
• Family Values: Join a supportive, community-focused team.
• Nurturing Nature: Sustainability is at the heart of what we do.

If you're ready to lead with warmth, confidence and purpose
and to make a real impact –
we'd love to hear from you.
Apply today
to join Haulfryn as
Customer Relations Manager
at
Finlake Holiday Park
.

In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.