Team Leader

Team Leader- Clinical Negligence

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Location: Liverpool / Hybrid

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Role:

The successful candidate will be joining our dynamic, large, and growing team of Clinical Negligence experts You will be joining a group that prides itself on delivering high-quality service to our customers while maintaining a busy and fast-paced environment. As the Team Leader, your role will be pivotal in guiding and developing the Clinical Negligence team to meet the evolving needs of our clients. Your leadership will play a key part in ensuring we achieve the objectives of Fletchers Clinical Negligence plans, driving excellence and supporting the team to reach new heights of success.

In return Fletchers can offer:

• 35 hours working week
• Bonus scheme (subject to targets being met)
• 35 days holiday a year including bank holidays and Christmas Closure, you also have an option to purchase up to 3 extra days' holiday per year, until you reach the maximum long service awards which are awarded after your 5th, 7th, and 9th full year of employment
• Pension scheme with tax-efficient salary sacrifice option
• Life Assurance Policy
• Medicash policy to cover some dental, optical and other medical expenses
• Company sick pay
• Enhanced Maternity, Paternity and IVF schemes
• Flexible, agile working environment with a positive work-life balance
• Varied calendar of funded company social events (check out Fletchers Group on LinkedIn)
• Monthly voucher awards​ for winning nominees

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About Fletchers Solicitors:

Fletchers is a growing law firm specialising in personal injury and clinical negligence law, with excellent rankings with both the Legal 500 and Chambers & Partners. Following several acquisitions, we have transformed into the Fletchers Group, with ambitious plans for further expansion. Situated in and around the UK , our offices are located in Manchester, Liverpool, Southport, Leeds, Bolton, Newcastle, Cambridge, Birmingham, Northampton and Reading.  Many of our colleagues enjoy the flexibility of hybrid work arrangements. We offer a great work-life balance, attractive benefits, apprenticeship or training contract opportunities, and avenues for internal progression. Currently, approximately 10% of our colleagues participate in apprenticeships or training contracts, marking a milestone for us as we continue to improve our Learning & Development programs. Our culture is nurturing, designed to assist you in achieving your aspirations. Additionally, we have our Associate and Partner programs for senior lawyers and established the Fletchers Foundation to support those who have suffered injuries.

More information about us can be found on our website. 

Fletchers Group is an inclusive employer with a diverse workforce, which is why we welcome applications from all diversity groups and backgrounds. We're committed to providing a culture and environment where everyone can thrive. Fletchers understand and celebrating that no colleague is the same. We're proud of our work on the Disability Confident scheme, and we are signing up to other diversity standards to reflect our ethos.

Main Responsibilities:

Accountable for:

Strategy & Execution

Implement departmental plans in team to deliver Fletchers' priorities
Ensure that the team provides excellent customer service
Ensure the team achieves their agreed performance targets
Deliver the appropriate objectives on "The Pitch"
Support the budgeting process for the clinical negligence department
Ensure high quality case planning, file management and ESD management within team, to support financial planning and delivery of team budgets

Leadership & Management

Lead the team, managing the team members
Coach, develop and support team members
Model "Wise, Kind and Strong" management behaviours
Promote a "cradle to grave" fee earning environment where all lawyers are constantly developing and meeting their potential

Technical

Provide advice and guidance on any and all Clinical Negligence issues
Ensure cases are progressed appropriately and customer satisfaction is delivered
Work with the Heads of to ensure the team delivers quality legal services with unrivalled customer care in a compliant way

KPIS/Outcome Measures

• Delivery of key output metrics, like, Fees, Work done, EBITDA, EBITDAW, Customer satisfaction.
• Delivery of key input metrics, Team chargeability %, Letters of claim sent, cases served and cases settled, RA1 and RA2 acceptance rates, Win rate, Zero data breaches, Delivery of other key metrics, Team engagement
  
  Relationship
• Provides a service to: Customers
• Receives a service from, Heads of department, Finance, People, Systems, Facilities, Customer & Marketing, Compliance, Operations, Medical Law Pagination Services (MLPS), Third party providers (e.g. other pagination services, medical experts etc)
• Acts as a champion/pressure group for good legal practice in Clinical Negligence cases
  Governance group membership, Team Leaders.

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Essential Skills and Experience: 

• Experience of successfully leading or managing in a Clinical Negligence team
• Experience of running a wide variety of Clinical Negligence claims
• Ability to deliver excellent customer service
• A good understanding of how to deliver and grow team productivity
• Experience of coaching and supporting team members
• Ability to role model good practice leadership
• Technology literate, with the ability to use technology to enhance legal services
• Excellent interpersonal skills, with the ability to form positive working relationships with a
• wide variety of team members
• Strong analytical skills

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We reserve the right to close this role before the date specified depending on the calibre and volume of candidates.