Student Services Receptionist

We're looking for a Student Services Receptionist who will be the first point of contact for our students, staff, and visitors - someone who loves providing excellent customer service and takes pride in supporting a busy, dynamic team.

Key facts

• Part-time (Fixed Term until
  
  28 hours per week
• Salary
  
  Band C points £17,981 - £18,462 annual salary based on 28 hours per week.
• Closing date
  
  Midnight, Sunday 26th October 2025
• Interview date
  
  TBC

Unlocking Potential - Transforming Lives - Creating Bright Futures

Are you passionate about helping others and creating a warm, welcoming environment? We're looking for a Student Services Receptionist who will be the first point of contact for our students, staff, and visitors - someone who loves providing excellent customer service and takes pride in supporting a busy, dynamic team. If you're organised, approachable, and enjoy working in a role where no two days are the same, we'd love to hear from you

As part of our Student Services team, you'll play a key role in ensuring that every student feels supported and valued. You'll handle enquiries with care and professionalism, assist with administrative tasks, and help keep our services running smoothly every day. At the heart of this role is people - whether you're greeting a new student, helping to solve a problem, or making sure information is shared efficiently, you'll make a real difference in the student experience.

We're committed to creating a safe and supportive environment for everyone. All staff share a responsibility for safeguarding and promoting the welfare of children, young people, and vulnerable adults.

Job Overview

To provide effective and friendly reception duties, acting as first point of contact to visitors, students, and staff, delivering a high level of customer care at all times.

As part of the role, you will also hold responsibility for safeguarding and promoting the welfare of children, young people, and vulnerable adults—an essential commitment shared by everyone at Kendal College.

See the Job Description for full details.

• Job Description KB)

Why choose us?

Kendal College is an FE college that consistently punches above its weight on the national stage. Under the leadership of our Principal, Jason Turton, we are embarking on a series of bold steps to grow the college and remain an excellent education provider for Cumbria and the Northwest region. Our students are focused on their learning, achieve high levels of attainment, and consistently give us high satisfaction ratings. The college recognises the wellbeing of its staff as a priority, as well as ensuring that excellent work is appropriately recognised and that a healthy work-life balance is maintained.

What we offer

• Great career progression opportunities
• A generous holiday entitlement
• Excellent pension schemes for all staff
• Seven efficiency days per year (pro rata) and your hard-earned holiday allocation
• A college committed to helping every student reach their full potential, irrespective of their ability
• Excellent CPD opportunities to grow and develop
• Employee Assistant Program
• A comprehensive staff awards, rewards, and wellbeing scheme
• Membership options to other discounting/saving providers
• A full range of hairdressing and beauty therapy treatments
• Discounts in the college restaurant
• Enhanced maternity pay
• Enhanced absence pay
• Cycle to work scheme
• Blue Light card eligibility
• Free will writing
• Discounted eye teats and winter flu vaccine
• Access to discounted gym membership

Our vision

We will provide outstanding education and training opportunities that are responsive to the needs of our students and our community. All our actions will help develop our students to deliver positive economic and sustainable environmental change both now and in the future.

Our values

• Excellence & Ambition
• Respect & Honesty
• Diversity & Inclusion
• Loyalty & Commitment
• A Positive Environment

What we're looking for
Qualifications

Essential

Desirable

GCSE English and Maths (or equivalent) at Grade 4/C or above

Level 2 Business qualification

IT Qualification Level 2

Experience

Essential

Desirable

Experience of working in an administrative and customer focused environment.

Experience within an FE or educational environment with young people.

Knowledge & Skills

Essential

Desirable

Ability to communicate effectively at all levels both internally and externally

Ability to work with minimal supervision but to refer issues appropriately on own initiative

Ability to prioritise, to work under pressure and to meet deadlines

Attention to detail

Effective written skills

Working Knowledge of Microsoft Office 365

Applications without the essential requirements will not usually be considered for appointment.

Safeguarding

We are committed to safeguarding and promoting the welfare of all learners and expect all staff to share this commitment. Employment at the college is subject to an Enhanced DBS Check via the Disclosure and Barring Service, and any post in regulated activity will also be subject to an additional barred list check. In line with Keeping Children Safe in Education (KCSIE) guidance, we will conduct online searches about any shortlisted candidates as part of our due diligence to identify any matters that might relate directly to our legal obligation to meet safeguarding duties per KCSIE.

Right to work

You may need to obtain permission to work in the UK if you don't already have the unrestricted right to work in any role. There are various types of visas, which include the right to work. You can check if you need a UK visa using the government's online tool and find information about UK visa routes and the eligibility criteria that must be met for each route. All staff must prove their right to work in the UK before they attend an interview.

Equality & diversity

We are committed to providing an inclusive environment that offers equal opportunities for all. We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel they belong and are connected to others in our community. We strive to ensure that no employee or job applicant receives less favourable facilities or treatment (either directly or indirectly) in recruitment or employment on grounds of age, disability, gender/gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion or belief, sex, or sexual orientation (the protected characteristics under the Equality Act 2010).

GDPR

All adults employed by the college are responsible for data protection and have a duty to observe and follow the principles of the GDPR Regulations.

Armed Forces Covenant

We are committed to supporting veterans' integration into civilian life after their loyal service to the Armed Forces. We welcome applications from veterans, and those who meet the essential criteria will be automatically invited for an interview.

Please note CVs cannot be accepted without a completed application form.

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