Team Member

Ribby Hall Village Wedding & Events department is looking for a Team Member to join the amazing team of customer service specialists.

We are interested in welcoming a dedicated Team Member to join our team, supporting both our administrative and operational Weddings & Events departments. This role plays a key part in delivering a seamless, 5-star experience for our Conference, Events, and Wedding clients, ensuring every detail contributes to an exceptional service.

We pride ourselves in providing a high level of customer care, whilst going above and beyond to exceed expectations.

The main duties of the role will be:

• Setting up suites for Weddings, Events, and Conferences as part of our Portering team.
• Supporting the team in maintaining high standards of cleanliness across all areas.
• Welcoming and liaising with clients, including meet-and-greet duties, schedule checks, and delivering Health &
• Safety briefings for Conference guests.
• Assisting with food and beverage service during operational hours.
• Contributing to the overall quality and efficiency of service delivery across the department.
• Providing transport for clients, guests, and bridal parties between venues and accommodation using designated company vehicles.

Our perfect match will possess the following attributes:

• Excellent communication skills and a natural ability to connect with people.
• A flexible and resilient approach, with the ability to remain calm under pressure.
• Genuine enthusiasm for delivering outstanding customer service.
• Strong time management skills and the ability to juggle multiple tasks effectively.
• Confidence to work independently and take initiative when needed.
• A positive, team-oriented attitude that contributes to a supportive working environment.

Please Note:

• In line with our Driver Safety Policy and vehicle insurance requirements, applicants must be at least 30 years of age and hold a valid, clean driving licence to be considered for this role.
• Due to the nature of this role, the successful candidate will be required to undergo a Standard Level Disclosure and Barring Service (DBS) check.

Salary:

We are proud to offer competitive hourly rates in excess of the National Minimum Wage.

Availability:

The position is part time; the normal hours of work are 32 per week across 5 days out of 7.

Full flexibility to work early mornings, evenings and weekends is essential to meet the commercial needs of the business.

Employee Benefits:

Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:

• Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
• Complimentary Annual Health Check
• Free annual Aqua Thermal Journey
• Four Health Club family day passes per year for friends and family
• 35% discount at all Ribby Hall Village eateries
• 35% discount off The Spa's Aqua Thermal Journey and Treatments
• Staff Card Loyalty Points
• Preferential rates for self-catering accommodation
• 10% discount on Ribby Hall Village Nursery costs
• Access to a variety of health and wellbeing schemes, including Medicash membership
• Personal uniform
• Automatic enrolment pension scheme
• Cycle to Work scheme
• Employee long service rewards
• Reward and recognition scheme
• Employee Referral Programme
• Annual Employee Celebration
• Based in over 130 acres of beautiful countryside

*subject to terms and conditions

Closing date for applications: 13th November 2025

This position may close early if applicant numbers permit.

We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.  Should you need any adjustments throughout the interview process and beyond, please let us know.

Job Type: Part-time

Expected hours: No less than 32 per week

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free fitness classes
• Free parking
• Gym membership
• Health & wellbeing programme
• Matching gift scheme
• On-site gym
• On-site parking
• Referral programme
• Sick pay
• Store discount

Work Location: In person