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Bike Workshop Technician

2 weeks ago

Oxford OX JJ, United Kingdom Decathlon Full time £25,000 - £35,000 per year

International. Sport-passionate. Collaborative team members. Stronger together through our driving force to move people through the wonders of sport.

At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation

As a Multisport Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You'll be helping customers extend the life of their sports products by keeping them performing like new for longer.

No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers. Our Workshops are the hub of sustainability in our stores - you will play an integral part in our collective mission of reducing our negative impact on the planet. As well as customer products you could be recycling and repairing defective sports products in the store before giving them a second life.

In a nutshell, your responsibilities will include:

  • Diagnosis of technical faults in customer products - and agreeing on the best solution with customers
  • Servicing and repair of customer products within your Decathlon Store
  • Ensuring that your customers have the best customer service experience
  • Stock management, ordering and control
  • Business performance analysis
  • Creatively developing and growing the workshop operation and customer base
  • Delivery of workshop KPI's

BENEFITS

Get to enjoy the following benefits and perks:

  • Teammate bonus scheme
  • Pension contribution
  • Healthy discounts on all Decathlon goodies and services
  • Fun weekly Staff Sports/Activities
  • Pedal your way to work with the Cycle-to-Work Scheme
  • Dive into top-notch training at Decathlon Academy with a catalogue of physical training courses available
  • Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more) with our discount hub developed by SmartSpending
  • A career pathway that is designed by you
  • Being part of a team that enjoys repairing

… and many more