Service Advisor

6 days ago

Blackpool, Blackpool, United Kingdom Blackpool Council Full time

Blackpool

Part Time

£28,598

Permanent

Expires 31/10/2025

About the Role

Contract Type: Permanent

Contract Hours: 37 per week

Salary: NJC Grade E SCP £28,598 - £31,022) pro rata

Closing Date: 31st October 2025

We are seeking an enthusiastic, highly motivated, customer focused individual, to assist with the efficient management and operation of the Customer First service. The successful candidate will be responsible for representing the Council in the provision of a specialist information and advice service for Council enquiries, across a range of channels.

You should have considerable experience of working in a busy, customer focused environment and have the ability to ensure efficient operation of the service, working to agreed targets for resolution of enquiries to a high standard.

The successful candidate should be able to demonstrate they can communicate effectively and handle complex enquiries from customers. You will be required to be able to adapt to a variety of work situations to ensure service standards are maintained.

You must be able to work accurately under pressure to required standards of service in a fair, sensitive and confidential manner whilst always promoting a positive and professional image.

You should be able to communicate effectively, be an excellent team player and ensure that all processes are in line with current legislation, regulations and Council policy, with particular emphasis on Health & Safety and data protection.

You must possess Level 2 (GCSEs Grade A-C or Grades 4-9) or equivalent qualification in English and Maths and have a flexible approach to working arrangements.

to view the Job Description.

Are you a Blackpool resident aged between 16-24? Would you benefit from some free guidance on producing a quality application for job vacancies such as this one? Blackpool Council?s Youth Hub - The Platform, has highly skilled Employment Advisers that can support you with demonstrating how you can evidence you meet the Essential and Desirable criteria requirements on a Job Description.

This post requires access to PSN (Public Services Network) services or networks and the successful post holder will be required to undertake a Basic Disclosure check of unspent convictions through Disclosure & Barring Service (DBS). This post is also subject to satisfactory references, medical clearance, evidence of any essential qualifications and proof of legal working in accordance with the Asylum and Immigration Act 1996.

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