Energy Support Officer

*About Us At Hounslow*
We'd love you to join us at the London Borough of Hounslow Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.

We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.

*About Our Commitment To Diversity And Inclusion*
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community, we have a diverse workforce and we are committed to being an inclusive employer.

We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.

As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.

*Our Benefits
About The Role*
Department: Climate and Strategic Programmes

Section: Climate Emergency and Environmental Strategy

Team: Energy Team

We are excited to advertise for an Energy Support Officer to join our committed and high valued staff Energy Team.

We are looking for a self motivated and enthusiastic support officer who can meet the challenge of enhancing Hounslow's environment and improving the energy efficiency of the council's corporate estate.

You will be responsible for assisting the Energy Manager and the Project Managers to effectively and efficiently deliver with a particular focus on reporting, supporting project governance and the operational delivery of energy efficiency projects.

You must have excellent oral and written communication skills and will provide transactional services associated with utility contracts for billing purposes, billing validation, invoice query management, providing support as and when required.

You will demonstrate an understanding of the relevant environmental legislation appropriate to the public sector and the local community and be willing to work as part of a team as well as on your own using your own initiative.

*About The Team You'll Be Working In*
The team is part of the wider Climate Emergency and Environmental Strategy Service that delivers a suite of projects set out in the Climate Emergency Action Plan and other environment related projects and programmes.

The Energy Team is responsible for commissioning and managing the council's utility contracts and providing specialist technical advice on development and implementation of decarbonisations projects to improve the energy efficiency of the corporate estate and school buildings.

Reflecting our values and behaviours, we are committed to improving the energy efficiency of our estates so that we are able to achieve our net zero carbon reduction targets by 2030. The Team and wider Service works to ensure change is delivered by working across all departments, with Members, multiple services users, communities, multiple agencies and other stakeholders.

*Key Responsibilities:*

• To work effectively as part of the Council's Energy team, delivering objectives set out in the Corporate Plan and the Climate Emergency Action Plan.
• To assist in energy and carbon reporting across an array of statutory, mandatory and voluntary environmental reporting requirements associated with the energy purchasing contract and the Climate Emergency Action Plan.
• To ensure all relevant performance data is recorded for detailed analysis to support the decision-making process for effective and efficient contract management.
• To provide transactional services associated with utility contracts for billing purposes, bill validation, invoice query management and providing support as and when required.
• To manage the administration of relevant tasks and projects relating to the team whilst offering support and guidance.
• To support the daily management operations of the Energy Team and work flexibly across other departments whilst building effective working relationships with colleagues across the Council and in partner organisations.

*Your Skills:*

• You have excellent communication skills and are able to engage with complex concepts and issues and communicate these clearly and simply.
• You are organised with an attention to detail.
• You are able support the daily management operations of the energy team and work flexibly across other departments as required.
• You have excellent IT skills across the core Microsoft Office Suite (Excel, WORD, PowerPoint, Outlook, Teams etc).
• You have a proactive, flexible, responsive approach, always seeking to provide the highest levels of customer service to make the team the best it can be.

*Qualifications:*
Demonstrable work-based experience that evidences an equivalent level of attainment and competence with a willingness to engage in continuous professional development.

*About You*
If the points below resonate with you, we'd love you to put in an application.

• We are looking for a capable individual with enthusiasm, ambition and skills to help support the Energy Team manage the utility contracts and deliver decarbonisation projects.
• You have experience of providing support to environmental and energy related projects in a complex organisation and are able to take concepts, make connections, assess impacts and develop actions. You will be working on a range of innovative decarbonisation projects that feature as part of the Council's environmental programmes. With the innovation in mind, you may not be able to demonstrate that you have 'done this before', so we are looking for an individual who has the capability, understanding and potential to help make our projects a success.
• You will have excellent communication skills and are able to engage with complex concepts and issues and communicate these clearly and simply.
• You are highly organised with an attention to detail and are able to support the daily management operations of the energy team and work flexibly across other departments as required.
• You have excellent IT skills across the core Microsoft Office Suite (Excel, WORD, PowerPoint, Outlook, Teams etc).
• Understand the complexity and to support the delivery of projects and programmes with residents and staff.

Read more about the work you'll be doing in the Role Profile.

Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box. At Hounslow, we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for the job or be perfect for one of our other roles

*When Interviews Will Be Held And Who To Contact*
The key information you need about the role should be in the Role Profile, but if you have any further questions about the role, please contact:

*Email:
Telephone:
Interviews for this job will be held during week commencing 12th January 2026.
Email:
Telephone:
Interviews for this job will be held during week commencing 12th January 2026.*