Tenancy Enforcement Officer
2 days ago
Tenancy Engagement & Enforcement Officer
Location:
Poole (5 days in office)
Contract:
2 months, likely extension
Recruiting for a Local Authority
Preferred:
CIH Level 3+ Housing Professional
Overview
- Lead on tenancy enforcement, serious breaches, and property access for compliance.
- Investigate housing fraud and unlawful occupation, progressing legal action when required.
- Manage complex cases and work closely with internal teams and external partners.
Key Duties
- Handle escalated tenancy breaches and provide clear, accurate advice.
- Maintain detailed case records, prepare evidence and attend court if needed.
- Support compliance teams to gain access for safety checks.
- Use judgement to take appropriate action, from warnings to legal notices.
- Build positive relationships with tenants and promote understanding of responsibilities.
- Organise a demanding caseload and meet changing priorities.
Requirements
- Relevant housing qualification or equivalent experience (CIH Level 3 preferred).
- Strong knowledge of tenancy enforcement processes and legislation.
- Confident IT user (Word, Excel, Outlook).
- Experience managing complex cases independently.
- Strong communication, diplomacy, and problem-solving skills.
- DBS check required.
- Ability to travel as needed.
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