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Complex Customer Delivery Manager
2 weeks ago
My client is a fast-growth Fintech in the Payments space. This is an exciting time to join them with them reaching profitability and launching new products.
Reporting to the Commercial Director, this role plays a pivotal part in delivering complex, multi-stakeholder solutions for strategic customers.
The successful candidate will take ownership of designing and executing cross-functional deals and programs, supporting pre-sales activity through to delivery and ongoing optimisation. This is an opportunity to make a tangible impact on the business's commercial success and, over time, build and lead a dedicated delivery team.
Key Responsibilities
Pre-Sales Support & Strategic Input
Act as a subject matter expert during the sales cycle, partnering with business development teams to scope and shape complex deals.
Advise on implementation pathways, risk frameworks, and value realisation for potential clients.
Deal Implementation & Cross-Functional Execution
Lead the end-to-end implementation of complex commercial programs involving multiple stakeholders and contractual structures.
- Work closely with finance, legal, risk, and commercial teams to design and execute scalable deal models.
Oversee programme development and lifecycle management across acquiring and payment services.
Technical & Operational Integration
Collaborate with technical and product teams to ensure seamless delivery of integrated solutions.
Translate commercial and operational requirements into scalable, actionable technical plans.
Process Optimisation
Develop scalable operating models and streamline processes to drive efficiency and growth.
Establish governance frameworks to ensure consistent delivery and programme success.
Leadership & Team Development
Over time, build and lead a small team of delivery professionals as the business continues to scale.
- Define roles, enhance performance, and drive continuous improvement within the team.
About the Candidate
- 8+ years' experience in complex programme delivery, commercial operations, or strategic implementation within a B2B or tech-enabled environment.
- Strong understanding of legal structures, risk frameworks, and financial modelling in complex deal-making.
- Proven ability to align and influence cross-functional teams including legal, finance, risk, and commercial.
- Skilled in process design, automation, and scaling operational frameworks.
- Experience supporting pre-sales and client engagement activities.
- Strategic thinker who can operate at both high-level and detailed execution stages.
- Exceptional communication, negotiation, and stakeholder management skills.
- Proven experience leading or building high-performing teams.
Preferred:
- Background in payments, fintech, SaaS, or platform-based businesses.
- Relevant programme management qualifications (PMP, PRINCE2, Agile).
- Legal or finance background beneficial.
What's on Offer
- Competitive salary package
- 25 days' holiday plus additional wellbeing, birthday, and moving day leave
- Private medical insurance
- Life assurance (4x salary) and income protection
- 6% employer pension contribution
- Health Cash Plan cover
- Charity matching and volunteering opportunities
- Length of service rewards (up to 28 days' annual leave)
- Retail discounts and benefits
- Flexible working (hybrid home and office)
- Bike-to-Work Scheme
