Contract Manager

About us

CLC is a national property services provider with 1,000+ employees, 250+ clients, 13 branches and 55 years of experience. We deliver responsive repairs, planned maintenance, decarbonisation/retrofit (PAS 2035/2038, MCS), compliance, refurbishment and fire safety, combining national reach with local service. As part of Axis CLC, we're growing and investing in strategic acquisitions.

We maintain and improve the UK's essential buildings and social infrastructure. By enhancing these environments, we contribute to community wellbeing, energy security, and national resilience.

CLC has grown significantly over the last few years and has ambitious growth plans to double in size in the next 4 years.

The role

We're hiring a proactive Contract Manager to own end-to-end delivery, commercial performance and client relationships across a portfolio of concurrent projects covering Planned Works, Voids and Responsive Maintenance (RM) projects across a regional housing portfolio. You'll lead multi-disciplinary teams to deliver right-first-time, hit KPIs/SLAs (FTF, TAT on voids, appointments kept, customer satisfaction) and protect safety, quality, programme and cost.

Key responsibilities

• Portfolio ownership & strategy: Set delivery strategy, resourcing and sequencing across Planned Works programmes (e.g., kitchens/bathrooms, roofing, doors/windows, EWI), Void property works, and Responsive Maintenance.
• lient & stakeholder management: Primary client interface for planned, voids and RM; chair progress/commercial meetings; manage resident communications and RLOs; ensure KPIs/SLAs and social value commitments are achieved.
• Commercial & P&L control: Own budgets, forecasts and CVRs; manage valuations, applications, NHF SOR/variations/comp events and final accounts; protect margin, cash and working capital.
• Contracts & governance: Administer NEC/JCT terms; ensure robust change control, notices and records; maintain risk registers and mitigations across all workstreams.
• Programme & WIP control: Build master/short-interval programmes; govern scheduling and WIP for RM and voids; monitor productivity/turnaround; unblock issues rapidly.
• H&S leadership: Champion CDM and safety culture; approve RAMS/permits; lead audits, TBTs and close-outs.
• Quality assurance: Drive ITPs and hold points; oversee snag/de-snag; ensure handovers, O&M packs, and statutory/compliance certification (gas, electric, fire, legionella, etc.) are complete.
• People leadership: Line-manage Senior Site Managers/Supervisors/Schedulers; set objectives, coach performance, balance workloads and plan succession.
• Supply chain management: Procure, brief and manage subcontractors/DLO; validate competence and RAMS; drive value, delivery and compliance.
• Reporting & insight: Produce dashboards covering H&S, quality, programme, commercial, risk, FTF, void TAT, and CSAT; use data to drive continuous improvement.

Requirements

Essential

• Demonstrable success as a Contract Manager (or Senior PM stepping up) running multiple concurrent programmes in Planned Works, Voids and Responsive Maintenance, ideally in housing or public sector.
• Security clearance: Must hold (or be immediately eligible for) SC clearance and meet/maintain BPSS as a minimum; willing to undergo vetting and periodic renewals.
• Strong commercial acumen: CVR management, forecasting, valuations, NHF SOR, variations and final accounts (NEC/JCT).
• Broad technical knowledge of building fabric, compliance standards and (advantageous) renewables (ASHP/PV) and minor civils.
• Robust command of H&S/CDM with the ability to set, review and enforce RAMS/permits.
• Excellent stakeholder skills (client, residents, subcontractors) with clear, confident communication.
• Data-literate with planning/scheduling and reporting systems experience.
• Full UK driving licence.

Qualifications (one or more desired)

• SMSTS (or SSSTS), First Aid, Asbestos Awareness; NEBOSH or equivalent H&S qualification.
• APM/PRINCE2 or equivalent; degree or HNC/HND in a relevant field is advantageous.

Nice to have

• Familiarity with MOD standards and procedures (if the contract includes military housing).
• Experience with PAS 2035/2038 retrofit programmes.
• Continuous-improvement mindset; calm, decisive leadership under time pressure.

What we offer

• Competitive salary and benefits
• 25 days' holiday + Bank Holidays
• Long-service awards at key milestones
• Perkbox (free coffees, cinema tickets, discounts & more)
• 1 paid volunteer day each year