Customer Support Executive

3 days ago

London, Greater London, United Kingdom Stint Full time £28,000 - £35,000
Customer Support Executive

Department: Operations

Employment Type: Full Time

Location: London, UK

Compensation: £28,000 - £35,000 / year


Description We're looking for a Customer Support Executive to join our growing team in Camden. You'll be at the heart of how we deliver an exceptional experience to both our Stinters and our Partners - ensuring every interaction reflects our values of efficiency, empathy, and excellence.

What you will be doing:
  • Be the first point of contact for Stinters, Partners, and internal teams via chat, email, and phone - delivering fast, friendly, and effective support.
  • Troubleshoot and resolve issues in real time, balancing empathy with efficiency.
  • Maintain clear and accurate records of user interactions and feedback in internal systems.
  • Escalate complex cases to senior team members or other departments when needed.
  • Spot trends, share insights, and suggest improvements to enhance our support operations.
  • Represent Stint's tone of voice and values in every conversation.
  • Contribute to team projects and process improvements that make the experience even better for users.

This position might suit you, if:
  • You've got excellent written and verbal communication skills.
  • You're calm under pressure and thrive in a fast-paced, problem-solving environment.
  • You're proactive, detail-oriented, and take pride in delivering great service.
  • You have experience in a customer-facing or support role (tech, operations, or service-based environments ideal, but not essential).
  • You're eager to learn, grow, and make an impact in a scaling startup.
  • You're flexible - happy to occasionally support ad hoc weekend or evening work when needed.

What we can offer you
  • £28,000 – £35,000
  • Private medical insurance
  • A social, friendly and welcoming team based in the heart of Camden
  • Office gym membership
  • Ownership shares in a well-funded, growing start-up
  • Dog friendly office
  • Free office fruit and snacks
  • Office dinner if working late
  • Regular office breakfasts and lunches

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