Service Delivery Partner

Service Delivery Partner - HR Toolkits & Content

12 Month Fixed Term Contract

Location: Homeworking with time spent at our Bradford Office

Salary: circa. £48,000 per annum

Full time hours per week

We're seeking a Service Delivery Partner – HR Toolkits and Content for a 12-month fixed-term contract.

In this role, you'll play a key part in transforming how our employees and managers access People Services by building a sustainable library of HR toolkits and support content.

You'll create clear, engaging, and user-friendly resources, from toolkits and user guides to multimedia learning materials – designed to boost management capability and support our move towards greater employee self-service.

Working closely with HR specialists and stakeholders across the organisation, you'll make sure all content is accurate, accessible and fully aligned with People policies, employment law and regulatory standards.

What you'll be doing

Designing and delivering toolkits, user guides, workflows and learning content.

Creating multimedia resources (e.g. videos, interactive modules) to bring HR processes to life.

Partnering with HR process owners to streamline documentation and embed a culture of self-service.

Using employee feedback and user research to improve content usability and accessibility.

Translating complex employment law and regulatory requirements into practical, user-friendly guidance.

Establishing governance frameworks to keep content accurate and up to date.

Preparing BAU handover materials and supporting knowledge transfer to sustain long-term impact.

What we're looking for

Experience in HR, communications, or content creation (ideally within HR or employee services).

Strong understanding of employment law, HR frameworks, and compliance requirements.

Proficiency with digital authoring and multimedia tools (e.g. Articulate, Camtasia, Adobe Creative Suite).

Basic knowledge of HTML or web content management.

Experience designing for regulated sectors (housing, care, or similar) is desirable.

Skilled at making complex information accessible, engaging, and user-focused.

Strong collaboration skills with the ability to co-create content with stakeholders.

Knowledge of applying AI technology to support creation of engaging comms and learning content is desirable

To learn more and view the role profile please click here

Please note that this vacancy may close earlier than the advertised date if we receive a high volume of applications.

Why join us?

This is a unique opportunity to combine HR knowledge with digital creativity to make a real difference in how our people access support. You'll help shape a sustainable, user-focused content library that empowers managers, enhances colleague experience, and supports long-term service transformation.

Anchor – a great place to work

Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we'll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we'll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.