Venue Manager

2 weeks ago

London NW JE, United Kingdom Game Nation Full time £24,420 - £4,867,067 per year

Join the Fun at Game Nation

Are you ready to spin your career in a new direction? Game Nation is one of the fastest-growing names on the high street, with Slots Clubs lighting up towns across the UK, and we're just getting started

We're on the lookout for a Venue Manager to join our team at our Kilburn 2 venue. If you love people, thrive in buzzing environments, and can keep cool under flashing lights and jackpot bells, this could be your perfect next move.

What You'll Be Doing

As a Venue Manager you will be leading a team of full and part time employees in a friendly environment that may be open 24 hrs per day 7 days a week.

The Venue Manager ensures business requirements are delivered to plan, including commercial, operational efficiency targets and managing in accordance to company policies and procedures. The Venue Manager will also deliver and have responsibility for brand standards, turnover, cash control, health and safety, security, recruitment, team training and P&L delivery.

Our ideal candidate will:

  • Be commercially aware, with a proven track record of team leadership, coaching and performance delivery.
  • Have the ability to communicate and influence at all levels within the organisation.
  • Have the ability to work on their own initiative and as part of a team, with proven ability to innovate and deliver change
  • Be able to multitask and solve problems with a degree of self-sufficiency within company policies/procedures
  • Have an empathetic approach to dealing with the demands and needs of both customers and team members
  • Be trustworthy and ethical in your approach to work with strong compliance and customer service focus.
  • Have a passion for customer engagement and service, be outgoing, friendly, approachable and confident.
  • Be computer and numerically literate with cash handling experience.
  • Lead by example, and as part of a team, you will be flexible to changing shift patterns and demands of the business.
  • Be able to multitask and solve problems with a degree of self-sufficiency within company policies/procedures.
  • Have previous management skills in a similar operating environment
  • Be fully compliant with our licensing objectives – full training will however be given.

What's in It for You

At Game Nation, we believe great people deserve great rewards. You'll enjoy:

  • Competitive pay and bonus opportunities
  • Flexible hours and overtime options
  • Ongoing training and development (hello, e-learning platform)
  • A friendly, inclusive team that celebrates your hard work
  • Recognition programs and progression opportunities
  • Access to our Employee Assistance Programme, Health Assured
  • Access to the Wisdom app, which includes discounts at a number of retailers
  • Mental Health First Aiders
  • "Refer a Friend" rewards…because good people know good people

Who We're Looking For

If you're someone who loves chatting with customers, brings energy to every shift, and knows how to keep things positive then you'll fit right in Whether you've worked in hospitality, retail, or anywhere customer-facing, your people skills are what matter most.

So don't leave this one to chance — apply today and join a team where every day feels like a win

Please note: due to licensing requirements, all applicants must be 18 or over.

Strictly no agencies.

Job Type: Full-time | Location: In-person

Job Types: Full-time, Permanent

Pay: £24,420.00-£48,670.67 per year

Application question(s):

  • Due to the nature of our business, can you confirm you are over 18?

Experience:

  • High Street slots: 1 year (preferred)
  • Customer Service: 2 years (required)
  • Management: 1 year (required)

Work Location: In person

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