Catering Sales Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company

About our property:

Welcome to The Elms Hotel & Spa, a historic gem in the Pyramid Global Hospitality portfolio. Located in Excelsior Springs, Missouri, this iconic property features 153 guest rooms and 11,000 sq ft of versatile meeting space. With a rich history and a dedication to top-tier service, The Elms offers a unique and rewarding work environment.   As a member of our team, you'll join a culture that values growth, teamwork, and professionalism. Whether you're in guest services, food and beverage, housekeeping, or spa and wellness, you'll have the chance to develop your skills while contributing to a collaborative and supportive atmosphere.   We offer comprehensive training programs and opportunities for advancement, ensuring that our team members have the tools to excel. If you're passionate about hospitality and excited about joining a dynamic, people-first culture, The Elms Hotel & Spa is the perfect place to grow your career. Explore your potential with us today.  

What you will have an opportunity to do:

Position Summary

The Catering Sales Manager is a revenue-generating sales position responsible for proactively selling wedding ceremonies, receptions, and related events at The Elms Hotel & Spa. This role drives wedding catering revenue through lead conversion, strategic upselling, and relationship management while delivering an elevated, luxury client experience from inquiry through execution.

This position balances consultative sales with detailed event oversight, ensuring both financial performance and exceptional guest satisfaction.

Key Responsibilities

Sales & Revenue Performance (Primary Focus)

• Aggressively pursue, qualify, and convert wedding leads to maximize catering and ancillary revenue.

• Achieve or exceed assigned monthly and annual wedding catering revenue goals.

• Conduct high-impact site tours that showcase The Elms' historic charm, event spaces, accommodations, spa, and amenities.

• Create and present customized proposals designed to drive higher average checks and multi-day wedding experiences.

• Negotiate pricing, concessions, and contract terms within established guidelines to close business.

• Upsell food and beverage enhancements, specialty bars, décor upgrades, room blocks, spa services, and weekend buyouts.

Client Relationship Management

• Act as the primary sales contact for wedding clients, building trust and long-term relationships.

• Lead clients through decision-making with a confident, solutions-based sales approach.

• Schedule and conduct tastings, planning meetings, and final detail reviews to reinforce value and close additional revenue opportunities.

• Proactively manage client expectations while protecting profitability.

Event Planning & Execution Support

• Oversee the transition from sales to execution, ensuring all revenue and service details are clearly documented.

• Prepare and distribute accurate Banquet Event Orders (BEOs).

• Partner with Banquets, Culinary, Rooms, Spa, and Operations teams to ensure seamless delivery of sold services.

• Be present on wedding days or key events as needed to support execution and guest satisfaction.

Market Presence & Business Development

• Represent The Elms at wedding shows, open houses, and promotional events with a strong sales mindset.

• Cultivate relationships with wedding planners and preferred vendors to generate repeat and referral business.

• Monitor market trends, competitor pricing, and wedding industry shifts to remain competitive.

Administrative & Forecasting

• Maintain accurate client data, contracts, and revenue tracking in the sales and catering system.

• Forecast wedding revenue and manage pace to goal.

• Ensure timely collection of deposits and final payments in accordance with policy.

• Conduct post-event follow-up to drive reviews, referrals, and repeat bookings.

Qualifications

Education & Experience

• Bachelor's degree in Hospitality, Sales, Business, or related field preferred.

• Minimum of 2–3 years of catering sales or wedding sales experience; luxury hotel or resort experience preferred.

• Proven track record of meeting or exceeding sales goals.

Skills & Competencies

• Strong sales acumen with a consultative, closing-oriented approach.

• Excellent negotiation, presentation, and interpersonal skills.

• Ability to influence purchasing decisions while maintaining a high-end guest experience.

• Highly organized, deadline-driven, and detail-oriented.

• Proficient in Delphi, Invision, or similar sales and catering systems.

• Flexible schedule, including evenings, weekends, and holidays as business demands.

What are we looking for?

Compensation:

$65000

-

$68000

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

---