Commercial Support Partner

Commercial Support Partner (M&S)

Hours: 40 hours p/w

Location: Field Based

Pay: £32,000 – £33,750 (plus £4k Car Allowance)

Why join #Teameurochange?

At eurochange, we're all about people – and that includes you We're a dedicated and proactive bunch, passionate about our purpose:
to make foreign exchange better, simpler & more convenient, while always being the trusted inspirational experts.
We believe in hard work that makes an impact and innovates, and whilst we take the legalities of our service seriously, we love to have fun along the way

Explore how you'll support our purpose…

The CSP is responsible for managing the relationship between Eurochange and M&S within a specific geographical region. The role is to coach/develop and build relationships with the M&S branches in this geographical region to make them as successful and profitable as possible using eurochange's systems and processes. Predominantly focused on bureaus (supporting the click & collect stores where required), the CSP will ensure that they place the brand and customer experience at the heart of every decision. You'll focus visits and actions to best support growth and P&L improvement, working in partnership with and influencing the bureau manager and Store Manager to deliver sustained performance.

Key Experience & Skills

• Ability to coach with authenticity, providing feedback and effective coaching
• A great communicator with demonstrable evidence of relationship management & influencing skills.
• A 'solution-orientated' approach to working with partners.
• Strong commercial skills and business acumen
• Strong analytical skills to identify and resolve issues using root cause analysis,
• Excellent literacy, and numeracy skills
• Strong organisational skills and ability to prioritise tasks.
• Excellent planning and time management
• Full Driving Licence

Your Responsibilities:

Revenue Generation:

• In partnership with bureau managers develop, implement and review branch-specific plans, with root cause analysis to increase revenue, sales, profitability, and P&L metrics for travel money services.
• Influence store leaders to understand the 'size of the prize' for store revenue generation and delivery.
• Develop and implement strategies in partnership with the M&S team to maximise sales across your area.
• Ensure timely completion of visit cycles, with the generation of quality feedback and actions for bureau colleagues using the 'commercial and behavioural feedback report' after each visit.
• Lead quarterly/monthly business review meetings with M&S partners to drive sustained performance in key operational metrics.

Coaching and Development:

• Provide coaching and development to M&S colleagues on best practices, branch standards, shrink & loss, stock management, sales techniques, and compliance with Anti-Money Laundering (AML) regulations and procedures.
• Coach colleagues to improve audit scores and develop action plans based on audit results.
• Provide technical expertise on the POS 'Xtris' system and related processes, ensuring colleagues are well-informed and capable

Productivity Enhancement:

• Continually analyse rota coverage, against sales opportunities and branch operational models, providing actionable insights to improve the customer experience.
• Coach and advise on best practices to enhance productivity and operational efficiency across all facets of the travel money service, including rota management.

Loss and Shrink Reduction:

• Using root cause analysis, design shrink action plans and influence leaders to implement them, providing coaching sessions on best practices to minimise losses and shrinkage in branches.
• Conduct frequent safe and cash checks in branch, in line with branch visits schedule.
• Conduct cash loss and operational investigations to pack collation, partnering with store management (where required) to follow through to completion.

Relationship Management:

• Be embedded with the M&S bureau & Click and Collect region, developing a deep understanding of their service, customers, objectives & priorities.
• Develop strong and influential partner relationships at all levels.
• Ensure delivery against performance metrics and follow-up on agreed actions.
• Operate as the first port of call for (non-operational) queries from bureaus and store teams.
• Escalation point for ops issues.
• Work effectively with relevant eurochange teams to ensure bureau needs are supported, and actively facilitate the delivery of the agreed improvement objectives.

Brand Ambassador:

• Serve as a eurochange brand ambassador, promoting and upholding the values and standards of service expected as part of the M&S brand

Our Perks are out of this world

• Colleague Rate on Travel Money
• 28 days holiday (inclusive of Bank Holidays)
• High Street Discounts
• Free mortgage advice (provided by a 3rd party)
• 24/7 Virtual GP service for you and your family.
• Cycle to Work Scheme
• Employee Health, Wellbeing and Financial support through the Retail Trust
• Life Assurance
• Private Medical Insurance (Single cover)
• Wagestream – access your already earned wages when you need it
• Additional holiday entitlement after 1 year
• And much much more

Our Vision

To be the UK's go-to travel money provider, adding value to every customer's journey

Our Purpose

Foreign exchange… but better, simpler & more convenient, we're the trusted inspirational experts.

Our Values

We Strive, We Trust, We're Aspirational, We're Responsible, We're Sincere