Administrative Assistant

2 days ago

StocktononTees, Stockton-on-Tees, United Kingdom Create City Full time

At Frank's we like to do things differently. We are a fair and ethical retailer, who believe in investing in our people and making a difference.

We are now recruiting for a retail admin assistant/receptionist to join our supportive Frank's family. As an admin assistant/receptionist, you are at the heart of our operation and we are looking for individuals who share our energy and passion and will contribute to our ongoing success.

It's important for our colleagues to take pride in what they do, and we can offer a role that will allow you to use your own initiative, in a fun and engaging team environment. We work hard to build a strong team dynamic which supports our colleagues to deliver to the best of their ability in the challenging role of an admin assistant.

Your role is to ensure that you deliver great standards and a store to be proud of so that our customers have the best experience possible when shopping with us. We expect a lot from our colleagues, and you'll get a lot back in return from us.

Here we have a great rate of pay and the opportunity to become part of a supportive and connected family of colleagues who look after their own.

Unlock your potential and develop a fantastic career with a growing company where people are key to our success. Why not come and be a part of our future.

Family owned business

30 stores in the North East

Over 200,000 sq ft of warehousing

Room for progression within the business for ambitious and dedicated staff

Job Purpose:

Duties of the Administration include managing stock orders, allocation, dispatch preparation and shipping, sending the delivery schedule if required and creating and updating all retail store delivery and invoice lists.

Main Responsibilities:

· Dealing with internal & external Customers on a daily basis both face to face and over the telephone

· Processing purchase orders

· Dealing with e-mail enquiries

· Checking stock levels using computerised stock systems

· First point of contact for customer queries and requests

· Maintaining supplier relationships to a high level.

· Deal and respond to enquiries in a timely manner.

· Ensure the stores are kept in a clean, tidy condition and maintained to a high standard

· Follow-up as required with all teams to expedite jobs and documents to meet customer expectation

Key skill requirements:

· Excellent customer attitude

· Good written and verbal communication skills

· Experience in a similar role, would be preferential

· Strong problem-solving abilities, attention to detail and reliability

· Proactive and innovative

· To work effectively on your own and as part of a team, with a positive 'can-do' attitude

· The ability to prioritise workload

· A good working knowledge of all Microsoft packages

Job Types: Permanent, Full-time

Pay: £12.21 per hour

Benefits:

  • Company pension

Work Location: In person

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