Employee Relations Partner

Title - Employee Relations Partner
Full time - Monday to Friday – 9.00 am to 5.00 pm
Salary - Circa £54k depending on experience plus excellent benefits
Location - Southwark, London and Hybrid working
Hybrid working within this role enables a balance of 50 per cent of time split between the office and home over a 4-week period. Hybrid working arrangements can evolve subject to business requirements.
Job Purpose
This role is accountable for providing values driven support to our line managers on complex individual employee relations issues by acting as a key partner in driving solutions that contribute to delivering business performance and a positive work environment for our people.

This role is accountable for ensuring that our people policies are fairly applied across TfL and within employment law. They play a key role in delivering business performance and creating better employee experiences and increasing the efficiency of our policies, procedures and processes. They also support the Senior Employee Relations Managers with knowledge management and feeding insights into enhancement of our policies and artificial intelligence of our technology platforms to provide good quality management information.

Key Accountabilities

• Support our People Leaders by providing timely and values driven specialist advice on high risk / complex individual ER issues and seek to recommend, where possible, informal solutions in the first instance and contribute to creating a positive work environment for our people
• Support our People Leaders by providing timely and values driven specialist advice on all complex employee matters to ensure these are handled in the most professional, efficient manner and tasks are actioned to the highest possible standard
• Establish strong working relationships with other teams in the Employee Relations and Business Partnering team to develop an understanding of the business priorities and highlight possible risks
• Identify trends in cases for the Senior Employee Relations Managers so that insight is provided, relevant training for People Leaders can be identified and policy recommendations are made
• Coach People Leaders to build their capability to manage their people ensuring any individual employee relations issues are closed with appropriate recommended actions and any follow ups are actioned
• Ensure any correspondence and documentation is in line with TfL's Tone of Voice Principles, legally compliant and can be readily understood by our people
• Maintain accurate and up to date records of all actions and documentation relating to cases being managed through to conclusion to enable quality management information
• Support the Employee Relations Adviser team
• Provide support to People Leaders by taking a holistic approach to employee matters whilst ensuring impartiality and maintaining organisational reputation

Key Accountabilities Cont.

• People Leaders to support, coach and provide guidance
• Employee Relations and Business Partnering teams for specialist advice and to support delivery of appropriate solutions
• Trade Union representatives to ensure constructive and professional relationships
• Legal to seek subject matter expert advice
• Occupational Health

Skills, knowledge and experience - all are essential unless otherwise stated
Knowledge

• Relevant and up-to-date knowledge of current employment law and ACAS best practice
• How individual employee relations needs to be managed in a complex and highly unionised environment
• Working with Trade Union's in a partnership approach and advising line management
• Application of Employee lifecycle, HR policies, procedures and processes to drive solutions and influence to ensure they are effective
• Methods of identifying root causes and provide interventions

Skills

• Provide structured coaching as part of support to our People Leaders to build their capability
• Know how to offer professional, up-to-date, sensible advice to People Leaders at all levels, and peers and is regularly sought out to do so and also challenges conventional wisdom
• Maintain and monitor accuracy of case records, making necessary improvements and tracking progress against SLA's
• Gather data from a variety of sources & interpret to provide analysis to inform credible conclusions with the use of visual aids
• Know how to apply, educate and champion performance management tools and approaches
• Communication skills - highly effective written and presentation skills at all levels
• Seek or create opportunities to test new ideas or innovations
• Identify lessons learned and opportunities for continuous improvement

Experience

• Significant HR experience, including strong background in employee relations and case management, managing high volumes of employee cases at any given time
• Experience of working in a complex, highly unionised environment in a partnership approach with trade unions
• Experience of coaching People Leaders on complex cases
• Experience of diagnosing problems/issues
• Professionally qualified, e.g., higher level degree or equivalent (desirable)

Equality, diversity and inclusion
We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process
Please submit an up-to-date copy of your CV. In addition to your CV please provide a brief covering letter setting out why you are applying.

Please consider your motivation for the role and the skills, knowledge and experience in the advert in your application. PDF format preferred in Arial font 12 and do not include any photographs or images.

The closing date for applications is 03 November 2025@ 23:59
Benefits
In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow.  Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• TfL is committed to work-life balance, operating a hybrid working approach where business and role requirements allow.
• Private healthcare discounted scheme (optional)
• Salary Sacrifice Scheme for Electric Vehicles on successful completion of Probation
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers.
• Discounted Eurostar travel