Case Study Operations Manager

3 days ago

London, Greater London, United Kingdom British Heart Foundation Full time

Closing date: 04 Jan 2026

Location: Hybrid - London office & home

Vacancy type: Permanent

Salary: £49,000 - £52,000 p/a + benefits

Hours per week: 35

As our Case Study Operations Manager, you'll ensure British Heart Foundation (BHF) has a reliable, compliant, and clinically appropriate pipeline of patient stories to support campaigns, fundraising, media, and policy.

In this role, you'll pivot our 'Heart Stories' function to operate as a service delivery team, acting as a casting agent for outward-facing teams.

The role will combine clinical literacy, system integration expertise, and workflow management to modernise the Heart Stories Library, reduce bottlenecks in sign-off, and deliver a better experience for both patients and internal customers.

Our vision is a world where everyone has a healthier heart for longer. Since 1961, BHF has been at the forefront of research that has helped to halve annual deaths from cardiovascular disease in the UK. But our work is needed more than ever. Join our team and your work will contribute towards our lifesaving work.

About you

You'll bring experience managing data or content systems (such as CRM or DAM platforms), and experience introducing or managing workflow and project management tools like Jira, Trello, or Asana to streamline operations. You'll have experience leading and developing a team in a dynamic service delivery context, guiding others to achieve high standards in patient communications.

We are looking for someone who has a degree or equivalent qualification in health communications, health journalism, or a related field, or equivalent experience. You'll be confident with medical and clinical terminology and demonstrate a strong grasp of health literacy principles.

We value experience in patient liaison, clinical communications, or regulated content environments—where attention to detail and the ability to work within guidelines are key. Your understanding of data protection, patient consent, and GDPR compliance within a patient communications setting is essential.

If you are organised, proactive, and passionate about delivering outstanding service, we want to hear from you. This is your opportunity to bring your expertise, leadership, and enthusiasm to a role that makes a real difference.

Working arrangements

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

  • Senior Business Operations Manager – EMEA Private Equity

    2 weeks ago

    London, Greater London, United Kingdom White & Case Full time £60,000 - £120,000 per year

    Do you have what it takes to provide management support to the leader of one of our largest practices? Then you've come to the right place. At White & Case, we'll challenge and support you, give you responsibility and welcome you as an integral member of our team from day one.This role provides general management support to the partner leading the Firm's...

  • Platform Manager

    1 week ago

    London, Greater London, United Kingdom White & Case Full time £60,000 - £150,000 per year

    Are you ready to make your mark as part of our Technology Operations team? Then you've come to the right place. At White & Case, we'll support you, give you responsibility and welcome you as an integral member of our global team from day one.Trusted Technology at White & Case enables our lawyers worldwide by supporting them with advanced technology and...

  • Case Manager

    2 weeks ago

    London, Greater London, United Kingdom NRG Resourcing Full time £35,000 - £55,000 per year

    Salary:£35,500 + clear progression pathway from Case Manager toJunior UnderwriterLocation:Central London (Baker Street area) –4 days office / 1 day WFHAre you ready to accelerate your career into underwriting?If you're currently working in lending or commercial broker admin and feel you've outgrown your current environment, this role offers something...

  • Manager, Innovation

    2 weeks ago

    London, Greater London, United Kingdom White & Case Full time £75,000 - £120,000 per year

    Are you ready to make your mark as part of our Innovation and AI Team? Then you've come to the right place. At White & Case, we'll support you, give you responsibility and welcome you as an integral member of our global team from day one.The Manager of Innovation & AI serves as a strategic catalyst within White & Case's award-winning Innovation & AI team,...

  • Change Manager

    2 weeks ago

    London, Greater London, United Kingdom White & Case Full time £60,000 - £90,000 per year

    Are you ready to make your mark as part of our Product Management team? Then you've come to the right place. At White & Case, we'll support you, give you responsibility and welcome you as an integral member of our global team from day one.Trusted Technology at White & Case enables our lawyers worldwide by supporting them with advanced technology and systems...

  • Case Manager

    2 weeks ago

    London, Greater London, United Kingdom Pure Resourcing Full time £40,000 - £60,000 per year

    Job DescriptionCase Manager – IHT Life InsuranceLocation: City of London (Hybrid)Salary: Up to £45k Basic + Excellent Bonus potentialWe are seeking an experienced Case Manager to join a specialist team handling complex life insurance cases, with a focus on inheritance tax (IHT) planning and high networth clients. You will be involved in working on...

  • Senior Case Manager

    5 days ago

    London, Greater London, United Kingdom Active Care Group Full time

    Are you an experienced Senior Case Manager or an experienced Case Manager looking to step up?We have an amazing opportunity for a Senior Case Manager to join us at Anglia Case ManagementWorking to cover East Anglia & LondonAll seniors will retain a substantial clinical case load and will retain their substantive job description as clinical case manager. In...

  • Senior Study Management Coordinator

    5 days ago

    London, Greater London, United Kingdom Costello Medical Full time

    Role Summary Responsibilities: You will work on a range of projects involving the set-up and management of de novo, global real-world evidence (RWE) studies, including ethics applications and site support Salary: £45,000 per annum Benefits: Discretionary profit share bonuses paid twice per year, hybrid and flexible working options, generous holiday...

  • Commercial Case Manager

    1 week ago

    London, Greater London, United Kingdom Brooke Harrison Recruitment Full time £35,000 - £40,000 per year

    Commercial Case Manager (Buy-to-Let Mortgages)Location: Office-based Liverpool StreetHours: Monday to Friday, 9:00am – 5:30pmPay: £35,000.00-£40,000.00 per yearWe are seeking an experienced Commercial Case Manager to join our growing Commercial team. In this role, you will be responsible for managing Buy-to-Let (BTL) mortgage applications from...

  • Business Administrator

    1 week ago

    London, Greater London, United Kingdom Adolescent Health Study Full time £40,000 - £70,000 per year

    Job descriptionPurpose of the postThe Business Administrator will play a key role in ensuring the smooth day-to-day running of AHS. This position focuses on the practical delivery and coordination of operations including implementing processes, maintaining systems, and supporting teams to work efficiently to deliver a longitudinal study. Acting as a central...