Ticket Office Clerk

Application Deadline:
31 October 2025

Department:
Customer Service

Location:
Ipswich Station

Compensation:
£29,429 / year

Description
Please note that we are unable to accept your application if you do not meet the following criteria.

• 35 hours per week
  (shift-based, including early starts, late finishes, weekends, and bank holidays)
• You must be able to arrange your own transport for early/late shifts.
  Earliest shift is from 04:15am, and latest shift finishes by 21:45pm.
• Full training provided and uniform provided
• Candidates will be subject to a Right to Work check & DBS check for this position.
• Applicants must be aged 18 and over
• This role is subject to a graded pay scale, starting salary £25,435, rising at 6 months to £26,471 & a final increase at 12 months to £29,429.

Kickstart Your Career with Greater Anglia

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

We are currently forward planning for any future roles that may come up to join our Customer Service Team as a Ticket Office Clerk at Ipswich Station. This advert is for future positions. If successful with your application you will be placed in a Talent Bank for a period of 6 months and offered a role if an opportunity becomes available.
Key Responsibilities

• This role is a ticket office position.
• The successful applicant will be responsible selling tickets & rail products, assisting our passengers whilst demonstrating our customer service values & ensuring the ticket office environment is clean & tidy.
• The position is based on an average of 35 hours a week, to include shift work of early mornings & late evenings.
• The position also includes weekend working.
• The successful applicant will also have to have their own transport and be able to travel independently to the station (shifts may start or finish after the train service begins / ends).

Skills, Knowledge & Expertise

• The correct candidate will need to have a high level of professionalism, a positive attitude, be pro-active, friendly, open & honest when dealing with customers.
• Excellent customer service & interpersonal skills are crucial to this role.
• You will remain calm under pressure, show integrity & be flexible and adaptable to change.

Job Benefits
What's in it for you?

• Travel Discounts:
  Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too
• International Adventures:
  After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts:
  Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones:
  Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support:
  24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks:
  Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies:
  We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend:
  Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 31st October 2025

*Please note vacancies can close earlier due to high influx of candidate applications*

At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect:
  Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork:
  Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress:
  Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?