Telesales & Customer Services

4 days ago

Andover, Hampshire, United Kingdom LWC Drinks Full time £18,000 - £22,000 per year

Andover

Overview
To complete a daily outbound diary, building relationships with customers, whilst working on retaining existing accounts, reporting technical faults on behalf of customers, upselling certain products, and introducing new lines. Taking a high volume of incoming calls, which include customer complaints, queries, orders, contacting potential customers, order processing, and arranging deliveries.

Main Duties

  • To ensure high standards of customer service, taking and inputting orders efficiently and accurately.
  • Have the ability to convert incoming calls to planned outbound calls.
  • To have a clear and personable telephone manner.
  • Take ownership of solving customer issues through proactive customer service.
  • To promote the sale of LWC Drinks' own-brand products.
  • To retain strong relationships with account managers, helping them acquire new business and assisting with their administrative needs.
  • Building relationships with weekly telesales customers, being a regular point of contact.
  • To promote from our promotional brochure and upsell specific drives.
  • Understanding the need to target specific customers with products that are relevant to them.
  • Be responsible for certain administrative duties within the office; confirmation, sorting the post, filing, and processing orders, etc.
  • Plan calls and target gaps in supply using relevant systems.
  • Taking and inputting orders efficiently.
  • Administrative duties such as confirmation, organising the post, filing, and processing orders.

Knowledge and Experience

  • Excellent customer service skills.
  • Use of Microsoft Excel for spreadsheets and records.
  • Ability to use the Trinity system.
  • Good teamwork skills.
  • Good communication and relationship-building skills.
  • Good product knowledge.

Additional Information:

A discretionary £2,000 bonus may be granted annually, subject to performance against defined KPIs.

Monday to Friday, 8am - 4:30pm

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