Client Due Diligence Manager

LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities which focus on US and Jersey based clients. Our head office is based in London however we have a presence in Edinburgh, Jersey, Leeds, Birmingham, Bristol and Manchester. The plan was simple: put our clients first by providing a transparent service, designed around what is right for each of them. By drawing together in-depth knowledge and experience from across the industry, we provide a flexible, bespoke service adapted to each of our clients' needs.

Our mission is to create long-term value for all stakeholders. Our culture encourages individuals to generate, develop and implement ideas which will strengthen our business.  Belonging, respect, integrity, conviction and entrepreneurship  are our core values.  As our brand recognition grows, we are fast becoming an employer of choice in our sector.  We have over £30 billion in funds under management and circa 700 staff.

Business Unit:

• Client Due Diligence (CDD) is responsible for performing client on-boarding functions, which includes due diligence review in accordance with FCA regulations and company policies. This is accomplished by working with the front office, Compliance and Legal teams both locally and also other branch offices

• This team sits within Client Onboarding Function which plays an important role in acting as a link between Front Office and Operations by assisting both areas to meet the client's needs in the client onboarding lifecycle

Brief Role Objective:

• Leading the CDD Team to provide and deliver daily support for the Firm and our Clients

• To hold strong relationships with key internal stakeholders (Front Office, Front Office Risk & Control, Financial Crime, Compliance, Client Reporting and Data and Ongoing Due Diligence teams) to ensure seamless execution of Client Due Diligence processes

• Must understand the client structures and types of account and be able to review client account opening documents to ensure conformity with UK Know-Your-Client (KYC) and Anti-Money-Laundering (AML) standards

• To work with IT & Change to implement and optimise tools to enhance efficiency and accuracy in Client Due Diligence (CDD) processes and reporting

• To act as a point of contact and subject matter expert on all Due Diligence issues

Key Responsibilities:

People Management

• Lead the Client Due Diligence team, providing guidance and holding regular 1-2-1s to support and enhance team performance

• To manage and allocate Client Due Diligence team members workloads pro-actively to ensure work is completed in a timely manner

• To train and upskill team members to ensure they are familiar with and adhering to the Firms policies and procedures in relation to Client Due Diligence

• To actively cross-train across the team to ensure there is full coverage of tasks and activities in cases of unexpected absence or volume peaks

Operational Excellence

• To maintain oversight and ensure the team delivers on productivity, and SLA targets

• Ensure Quality Assurance/Control is performed across the function, including 4-eye checks

• To implement and foster a culture of continuous improvement and excellence within the team

• To provide regular MI and updates to Team Head, Client Onboarding in relation to work volumes, team performance, risk metrics and recommendations for improvement

• To identify and assess risks within Figaro and Salesforce, ensuring they are resolved and remediated in a timely manner and additional controls are implemented to avoid repetition

• To identify opportunities to improve workflows and drive efficiencies while maintaining high standards of compliance

• To work with IT & Change to implement and optimise tools to enhance efficiency and accuracy in Client Due Diligence processes and reporting

• To act as a Risk Champion

• To take ownership of risk events, dealing with all aspects of remediation required and communicating to key stakeholders as appropriate

Strategic Oversight

• To regularly review and enhance procedures, and frameworks for Client Due Diligence ensuring they are clear, concise and up to date

• Continually keep abreast of regulatory changes

• To support the Head of Client Services with strategic direction and common goal delivery

• To act as a point of contact or escalation point for matters which arise in relation to Client Due Diligence and provide solutions and clear guidance on steps to resolution

Key Regulatory Responsibilities:
Our clients are at the forefront of everything we do, and we commit to ensuring we achieve good outcomes for them through embracing the New Consumer Duty. This is prevalent for all staff and in doing so, we expect staff to:

• Comply with the letter, spirit and expectations of applicable legal and regulatory requirements at all times

• Adhere to LGT Wealth Management's best practice with regard to conduct, culture and other general business compliance control procedures

• Adhere to the FCA Conduct Rules in addition to any Senior Manager and Certification Regime responsibilities

Key Skills and Technical Requirements:

• Strong experience of Wealth Management industry, including Front Office, Middle Office and Operational business requirements

• Strong analytical skills with the ability to collect organise and analyse and disseminate significant amounts of information accurately

• Knowledge of FNZ's Figaro system and Salesforce.

• Knowledge of SmartSearch / Able to perform Companies House searches/Lexis Nexis checks

• Excellent client service and client focussed background

• Excellent communication skills

• Excellent attention to detail

• Strong understanding of regulatory and reporting requirements

• Proven management experience and relationship building skills

• Ability to adapt and work flexibly as demand requires

Other Skills and Attributes:

• Degree in accounting, finance or related field, or equivalent work experience in Financial Services Sector

• Pro-active, willing to question existing processes and procedures

We are looking forward to receiving your online application.

For any further information please do not hesitate to contact us.

Human Resources