Senior Community Manager

Advert:

Senior Community Manager

£45,000 - £50,000 + benefits

Permanent

Full-time (35 hours per week)

Wimbledon (flexible and hybrid working)

About us

We've been championing better work and working lives for over 100 years. We help organisations thrive by focusing on their people, supporting our economies and societies. We're the professional body for HR, L&D, OD and all people professionals – experts in people, work and change. With over 160,000 members globally – and a growing community using our research, insights and learning – we give trusted advice and offer independent thought leadership. And we are a leading voice in the call for good work that creates value for everyone.

We offer an inclusive and stimulating culture and a wide range of professional development opportunities, as well as excellent benefits such as 28 days' holiday with an option to buy and sell days, personal development allowance, access to an award winning pension scheme and a commitment to wellbeing including a cashback health scheme.

The role

As a Senior Community Manager, you will be responsible for overall management of our online communities for people professionals. You will play a pivotal role in enhancing the member and subscriber experience, promoting collaboration, and ensuring that our communities develop as an increasingly valuable resource for those working in the people profession.

What you'll be doing

• Setting the long-term vision for our communities. Leading on the overall design of our online communities in a way that strengthens customer journeys and integrates effectively with other areas of the CIPD's engagement work and product portfolio.
• Playing a role in development of the overall CIPD product portfolio with an emphasis on how communities can be effectively integrated.
• Working with Digital & Technology colleagues to ensure that the right set of platforms are available to support our short-term needs and long-term ambitions for online communities.
• Evaluating the effectiveness of communities and making decisions about community structure and activities based on this.
• Overseeing the CIPD's mentoring service, improving quality of service and ensuring successful outcomes for users.
• Managing the work of the Communities team, including setting priorities for team members, providing support to them, supporting their professional development and ensuring strong team and individual performance.
• Determining and delivering our approach to engaging with community members, putting in place community guidelines and appropriate moderation.
• Day-to-day management of online communities, engaging with users and moderating discussions.
• Building a network of active and engaged community volunteers, managing senior stakeholders as part of this.
• Overseeing the development and growth of communities, developing and executing plans to ensure high levels of engagement and satisfaction among community members.
• Working with Content and Marcomms teams to develop strategies that attract new members to communities and engage and inspire existing community members. Identifying opportunities for content to be drawn from communities and distributed via other channels.
• Advocating for the needs and interests of community members within the organisation, managing the link with the Insights team so they can consolidate input from community members with other data sources.
• Monitoring community metrics, engagement levels, and generating reports to assess the effectiveness of community initiatives, using insights to optimize strategies and improve performance.

What you'll need to be successful

• Experience in community management, within a professional association, online community platform, or similar environment.
• Some experience with mentoring services.
• Excellent written and verbal communication skills, with the ability to articulate ideas clearly and engage effectively with diverse audiences.
• Strong interpersonal skills and the ability to build relationships with members, stakeholders, and team members.
• Strong management skills with the ability to direct and support team members to achieve excellent results.
• Experience with community management tools and platforms.
• Proficiency in content creation and data analysis.

If this role describes you and your career aspirations, click apply before Monday 3 November.

CIPD Empowering People-Valuing Difference.

At the CIPD, we believe that every person brings unique perspectives, experiences and strengths that enrich our workplaces and communities. We see diversity as the wide range of visible and non-visible differences that make each of us who we are — including, but not limited to: age, colour, disability, ethnicity, education, gender identity, neurodiversity, religion or belief, relationship status, sex, sexual orientation, socio-economic background and other personal and protected characteristics and experiences.

Research continues to show that equality, diversity and inclusion (EDI), drives better decision-making, innovation and problem-solving and in turn better organisational business outcomes. By embracing our differences and creating equal opportunities and inclusive cultures we can build environments where everyone feels respected, valued and able to thrive — and where both organisational and individual goals are achieved.

We are determined to ensuring employment policy and practice promote and deliver EDI at every stage of the employment relationship. This includes not only recognising and understanding how each individuals personal and protected characteristics can either advantage or disadvantage employment experiences and outcomes, but also to continually strengthen our understanding and sharing the benefits EDI.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we would urge you to submit an application as soon as possible.