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Warehouse Operations Manager
2 weeks ago
Feridax is on the lookout for a driven and energetic Warehouse Operations Manager to take full ownership of some of world-renowned motorcycle brands we represent and manage with pride. This is a hands-on leadership role dealing with our D2C and wholesale operations, overseeing a committed team of warehouse operatives and supporting our multi-channel Retail, B2B, and eCommerce business.
If you're ready to step into a fast-paced environment where product meets passion, and where your ambition can make a real impact every single day, this could be the perfect next move for you.
Role Summary
The Warehouse Operations Manager is responsible for leading and optimising all warehouse activities across wholesale and D2C channels within a fast-paced sports and lifestyle goods business. This role ensures products move efficiently from inbound delivery to customer dispatch and dealer distributor, while delivering high standards of accuracy, service, and operational excellence.
You will oversee day-to-day warehouse performance, people management, continuous improvement, and stock accuracy - ensuring the operation supports business growth, strong customer satisfaction, and a high-performance working environment.
KEY RESPONSIBILITIES
Warehouse Operations
- Lead the daily management of all warehouse functions including inbound, put-away, picking, packing, replenishment, and dispatch.
- Ensure fast, accurate fulfilment across both wholesale (B2B) and direct-to-consumer (D2C) channels.
- Maintain and optimise warehouse layout, processes, and workflows to support speed and efficiency.
- Oversee equipment, courier relationships, packaging stock, and operational resources.
- Opening and closing up site and first response to alarm call outs.
People Leadership
- Manage, motivate, and develop a team of Warehouse Operatives and Team Leaders.
- Drive a positive, safe, and accountable team aligned with our company values, critical one being 'We Ride Together'.
- Create clear performance expectations and support ongoing training, coaching, and progression.
- Manage labour planning, shift patterns, and holiday scheduling to maintain operational coverage.
Stock Management & Accuracy
- Oversee all stock control processes, ensuring high levels of accuracy across all SKUs.
- Lead cyclical and annual stock counts; investigate and resolve discrepancies quickly.
- Work closely with Supply Chain, Buying, and Commercial teams on replenishment, forecasting, and product availability.
Process Improvement & Efficiency
- Identify operational inefficiencies and implement improvements to boost productivity and reduce cost.
- Introduce best-practice warehouse standards, SOPs, and KPIs.
- Drive continuous improvement through data, staff feedback, and cross-functional collaboration.
Health, Safety & Compliance
- Ensure the warehouse is fully compliant with health & safety standards and company policies.
- Maintain a clean, organised, and safe working environment for all staff.
- Lead risk assessments, equipment checks, and incident reporting.
Customer Experience & Quality
- Ensure all wholesale and D2C orders meet accuracy, quality, and speed expectations.
- Monitor fulfilment performance and proactively resolve issues or delays.
- Minimise picking errors, damages, and late shipments through training and quality control.
SKILLS & EXPERIENCE REQUIRED
Essential
- Requires a strong track record and several years' proven experience leading warehouse operations or managing high-performing teams.
- Experience in wholesale and/or D2C fulfilment, within sports, lifestyle, or fast-turnover products.
- Proven ability to lead and develop teams in a fast-paced environment.
- Strong understanding of stock control systems, and operational KPIs. Business Central is our core platform of choice for managing stock, internal sales, and operational workflows.
- Excellent communication and problem-solving skills.
- Hands-on, proactive manager with a continuous improvement mindset.
Desirable
- Experience scaling warehouse operations in a fast-growing business.
- Forklift license or warehouse equipment certifications.
What Success Looks Like
- A high-performing, motivated, and accountable warehouse team.
- Strong stock accuracy and reduced operational errors.
- Fast, reliable, and cost-efficient fulfilment for both B2B and D2C customers.
- A safe, organised, and future-ready warehouse environment.
- Clear process improvements delivered with measurable impact.
What We Offer
- Employee discount
- Life insurance
- Company pension
- Private medical insurance
- Health & wellbeing programme
- Company events
- On-site gym and parking
Salary: £38k - £45k
Contract Type: Full-Time, Permanent
Hours: Monday – Friday
Job Types: Full-time, Permanent
Pay: £38,000.00-£45,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site gym
- On-site parking
- Private medical insurance
Work Location: In person
