Product & Delivery Manager

3 days ago

Leicester, Leicester, United Kingdom Empathika Full time

Location:
Hybrid (UK-based – Leicester or within commuting distance)

Reporting to:
COO, CareApps Ltd (Empathika)

Collaborates with:
CTO, Product Design Lead, QA Lead, and Development Team

About Empathika

Empathika, a flagship product of CareApps Ltd, is an AI-powered healthcare platform designed to transform medication management, communication, and compliance across care homes and domiciliary care. Following a successful launch at the Birmingham Care Show, we are entering an accelerated growth phase, supported by renewed investor commitment and an expanded development capacity.

We are now seeking a UK-based
Product & Delivery Manager
to serve as the bridge between UK stakeholders, care sector clients, and our development team — ensuring each module of Empathika evolves in alignment with real-world care workflows and regulatory requirements.

Role Purpose

To manage the end-to-end delivery of Empathika's product roadmap — from requirement gathering and backlog prioritisation to sprint delivery and release management — ensuring all deliverables meet client expectations, compliance standards, and commercial timelines.

Key Responsibilities
1. Product Ownership & Requirements Gathering

  • Engage with care home managers, nurses, and partners to collect detailed business and functional requirements.
  • Translate those requirements into
    user stories, acceptance criteria, and feature specifications
    .
  • Maintain a living
    product roadmap
    aligned with company vision and stakeholder priorities.

2. Delivery Management

  • Oversee day-to-day sprint planning, backlog grooming, and progress tracking with the development team.
  • Ensure timely and high-quality releases through structured sprint reviews and retrospectives.
  • Collaborate closely with QA and engineering to remove blockers and maintain delivery velocity.

3. Stakeholder & Client Communication

  • Act as the UK point of contact for internal stakeholders, clients, and pilot partners.
  • Coordinate demos, UAT feedback sessions, and release notes.
  • Prepare concise product update reports and investor progress summaries.

4. Compliance & Quality

  • Ensure all product features align with UK care sector regulations (CQC, NICE, GDPR, etc.).
  • Work with internal compliance leads to map modules against care frameworks.

5. Documentation & Reporting

  • Maintain clear and up-to-date documentation: backlog, sprint reports, and technical notes.
  • Provide structured progress reports to the COO and CTO.

Essential Skills & Experience

  • 5+ years in Product Management, Delivery Management, or Business Analysis for SaaS or digital healthcare platforms.
  • Proven experience coordinating distributed or cross-functional development teams.
  • Strong understanding of Agile (Scrum/Kanban) principles.
  • Familiarity with eMAR, care planning, or healthcare software.
  • Excellent communication, documentation, and stakeholder management skills.
  • Proficiency in tools such as Jira, Confluence, and Figma.

Desirable

  • Background in HealthTech, MedTech, or CareTech (UK market).
  • Knowledge of data protection, cybersecurity, and medical compliance standards.
  • Technical literacy with APIs, integrations, and UI/UX workflows.

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