Dual Service Operative

About UsWith a wide range of roles available nationwide, you can find your perfect fit at Anchor. A company is nothing without the people in it, and we pride ourselves on our commitment to you, and with perks like our own employee assistance programme, wage advances with 'Wagestream', and a dedicated manager, we are industry leading employers.With hundreds of accredited online training options through our own Anchor Academy, you will be given the opportunity to progress your career in a way that suits you.Apply today and become part of Team Anchor, we are excited to be a part of your journey.Job DescriptionJob Role:Dual Service Operative (Security & Cleaning)Working Hours:4 on 4 off shift pattern (07:00-19:00) - average 42 hours per weekPay:£13.21 per hourLocation:Longton Exchange Shopping Centre, Stoke-on-Trent, ST3 2JAReporting to:Operations ManagerOverviewAn exciting opportunity has arisen at Anchor Group Services, for an experienced Dual Service Operative (Security & Cleaning) to join our established team based at Longton Exchange Shopping Centre, Stoke-on-Trent.This role combines both cleaning and security responsibilities, ensuring the centre remains safe, clean, and welcoming for all visitors. The successful candidate will be expected to carry out routine cleaning tasks as well as maintain a visible security presence, responding to incidents and supporting the overall safety of the site.The successful candidate must have a valid SIA Licence as a minimum. You will be part of a forward thinking team that delivers a high level of customer service, assisting with the site cleaning and security and overall running of the centre.Duties IncludeProtecting the client's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and site-specific proceduresPreventing losses and damage by reporting irregularities; informing offenders of policy and proceduresPreventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidentsCompleting reports by recording observations, information, occurrences, and surveillance activitiesMaintaining organisation's stability and reputation by complying with legal requirementsReact accordingly to any cleaning needs such as litter picking and reactive cleaning of spillages, mopping and upkeep of centre.Contributing to team effort by accomplishing related results as neededActing as a first line support to customers and visitors to site, providing a professional and friendly serviceUnderstanding the needs of our customer, respond accordingly to customer queries and requests and take appropriate actionMaintaining professional conduct at all timesRequirementsFull 5-year employment checkable historyValid frontline SIA licence DS or SGCustomer Service experience and confidence to handle conflict in a correct mannerFlexible to meet the job requirementsExcellent communication skills both written and verbalSmart appearance and be well-groomedReliable and punctualHigh level of enthusiasm and passionAbility to work in a fast-moving environmentBenefitsAccess to a range of nationally recognised courses to help further your career, via the Anchor AcademyAccess to SIA and First Aid training at discounted rates, with financial support availableAuto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)Stream - access to pay as you earn itCycle to Work Scheme AvailableFull uniform provideFree Employee Assistance Programme 24/7 including access to counsellingHospital Saturday FundReward and Recognition awardsWhat's Next?If you would like to be considered for this position,APPLY NOWand we will be in touch.Other companies may call this role: Dual Service Operative, Security & Cleaning Operative, Security Operative, Patrol Officer, Shopping Centre Security Officer, Security Enforcement Officer, Customer Security Officer, Cleaning OperativeWithin commuting distance of: Newcastle-under-Lyme, Stafford, Crewe, Derby, Cheadle, LeekAnchor Group Services is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.check(event) ; career-website-detail-template-2 => ,meta)" mousedown="lyte-button => check(event)" final- final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered="">