Referral Support Officer

Job Description
Location:
Chesterfield, S41 7SL (hybrid working)

Shifts:
Full-time, 37.5 hours per week

Salary:
Competitive, dependent on experience

About The Role
We have a fantastic opportunity here at
Ivolve Care & Support
for a
Referral Support Officer
to join our growing team. The Referral Support Officer will work closely with a team of Partnership Development Managers, our services and a wide range of stakeholders to
support the referral process,
ensuring individuals experience a smooth, person-centred move into our care.

Key Responsibilities

• Monitor and manage the referrals inbox, ensuring all enquiries are logged on HubSpot, actioned in a timely manner and shared with the appropriate Partnership Development Manager
• Work closely with Partnership Development Managers to obtain all relevant referral information from referrers, following up requests where there are delays
• Coordinate and schedule assessments for each person we support
• Maintain accurate, up-to-date records across all systems and databases.
• Complete tenancy sign-ups for Supported Living services, liaising with housing providers, social workers, the people we support and their families, obtaining all key information required.
• Coordinate the 'move in checklist' to ensure all actions are completed prior to a person we support moving in
• Note taking at key meetings throughout the referral process
• Support obtaining positive news stories from our services
• Monitor any vacant bedrooms, highlighting those that require 'dressing' so they are ready to showcase
• Assist in the preparation of reports and presentations for senior leadership as required

Skills And Experience

• Strong administrative skills with Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent interpersonal skills, with the ability to build strong relationships with different functions across the organisation and external stakeholders.
• Strong organisational skills and the ability to manage multiple priorities and deadlines effectively.
• An understanding of health and/or social care and experience in a similar role within health and/or social care would be advantageous
• Solutions focussed and ability to problem solve
• A collaborative team player who is also comfortable working independently.
• Access to a vehicle for occasional travel

Why Work With Ivolve

• Join a passionate team dedicated to helping others flourish.
• Work in a collaborative environment with a strong sense of teamwork.
• Make a real impact on people's lives every day.
• Be part of a large, established organisation with over 3,600 colleagues supporting more than 1,200 people.
• We're growing And with that comes great career progression opportunities

Our Values
Our values are at the heart of everything we do. They shape our culture, behaviours, and the way we work with each other and the people we support. We are
passionate
,
kind
, and
resilient
, going the extra mile to deliver outstanding outcomes. We expect all colleagues to embody these values in their everyday work.

What We Offer
Reward & Recognition

• Your birthday off (after 1 year of service)
• £300 refer-a-friend scheme
• Colleague lotto & value-based scratch cards
• Recognition through quarterly and annual 'Heroes' awards
• Loyalty scheme celebrating work anniversaries

Wellbeing & Support

• Free confidential Employee Assistance Programme (EAP)
• Wellbeing app and internal social media community
• Discounts on high street brands, supermarkets, gyms, and more
• Blue Light Card programme funded by ivolve
• Salary Finance scheme for loans and savings
• Government mileage reimbursement
• Industry-leading induction and training
• Nationally recognised qualifications and flexible apprenticeships

INDF