TAM (Technical Account Manager) Manager

4 days ago

London, Greater London, United Kingdom NatWest Boxed Full time £100,000 - £150,000 per year

We're building something better

This role is in NatWest Boxed

At NatWest Boxed, we're a high performing team that's always on the lookout for exceptional people. We encourage an inclusive and diverse working environment, where teamwork, input and collaboration is valued no matter your level.

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Job Description
Join NatWest Boxed as our TAM Manager

In this role you'll manage a team of TAMs (Technical Account Managers) and ensure that customers understand Boxed product specifications, operational capabilities, timelines and other plans.

What you'll be responsible for:

  • Leading the TAM team across multiple parallel client deliverables
  • Defining and implementing the Boxed TAM strategy, scaling the function to support growth targets
  • Ownership of all technical client relationships and communication channels for all Product, Technical, and Delivery discussions
  • Owner of the Client Implementation Plan (and feeding into the overall NatWest Boxed integrated plan)
  • Driving pre-sales technical scoping and resource estimation for multi-million pound BaaS opportunities
  • First point of escalation for TAM team - bringing in SMEs only when needed (to minimise distraction from core delivery)
  • Project & Delivery Leadership, Governance, and Reporting

What Makes You a Great Fit (skills/knowledge Required)

  • Extensive vendor-side experience of managing B2B technical relationships (covering products and delivery) with large corporate clients
  • Ability to coordinate multiple programs of work with multiple clients
  • Excellent planning and reporting skills, demonstrated by a successful track record of delivering B2B SaaS programs of work
  • Proven experience managing and mentoring a high-performing technical team of TAMs, including hiring and performance management
  • Amazing ability to understand a client's commercial challenges and translate into technical solutions that can be delivered by Boxed using current and planned functionality
  • Ability to help steer product roadmap based on real client / customer interactions (by providing input to Product Managers)

It would be great if you also had:

  • A strong understanding of BaaS and Embedded finance markets (across Savings and Lending)

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