Customer Service Representative

Imagine yourself…

• Doing meaningful work that makes an everyday impact on the world around you.
• Owning your ambition and fueling your career growth.
• Thriving in a supportive team environment that inspires you to strive for excellence.

It's all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet's technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

As part of the Videojet team and the broader Veralto network, you'll work with products that make an everyday impact on the world around you—and along the way, you'll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

Learn about our leading portfolio of innovative products here

We offer:

• Flexible working hours
• Professional onboarding and training options
• Career coaching and development opportunities

Reporting to the Customer Service Team Leader, the Customer Services Representative is responsible for Order Entry and processing Customers Orders for Parts, Supplies and Accessories. The Customer Services Team is responsible for on time delivery of Customers Consumable Orders. This position has a high impact on Videojet's success, ensuring our Customers receive accurate on time deliveries.

In this role, a typical day will look like:

• Responsible for accurate and timely sales order entry.
• Coordinates and manages scheduled shipments.
• Prepares and provides quotes via telephone and email.
• Processes purchase orders efficiently and accurately.
• Handles invoice queries and issues credit notes as required.
• Responds to price queries and provides relevant information.
• Manages MSDS (Material Safety Data Sheet) queries.
• Creates customer contracts and ensures accuracy of details.
• Oversees contract billing and maintains up-to-date records.
• Updates visual management tools to reflect performance and results.

The essential requirements of the job include:

• Demonstrates excellent written and verbal communication skills.
• Highly organised with strong planning and prioritisation abilities.
• Provides exceptional customer service with a proactive approach.
• Maintains high accuracy with strong attention to detail.
• Performs effectively under pressure and manages deadlines confidently.
• Operates in a structured, process-driven manner.
• Brings strong proficiency in PC applications and internet tools.
• Collaborative team player with a positive and supportive attitude.
• Strong time-management skills with the ability to prioritise tasks effectively.
• Passionate about their role and proud of the value it brings to the business.
• Collaborative team player in a fast-paced environment, with the ability to work independently when needed.
• Uses initiative to identify issues and solve problems proactively.
• Self-motivated with a driven and positive mindset.
• Highly customer-focused, consistently delivering a quality service experience.

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources—and building rewarding careers along the way.

#LI-MM1

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.