Communications Coordinator

Job description

About us

The Refugee and Migrant Forum of Essex and London (RAMFEL) is one of the largest immigration and asylum advice charities in the UK, supporting refugees, asylum seekers and vulnerable migrants to access justice. An IAA level 3 accredited organisation, we represent clients at all stages of the immigration and asylum process, up to and including the Upper Tribunal of the Immigration and Asylum Chamber. We also support clients to access destitution support, housing and relevant services they are entitled to.

We are proud to share that RAMFEL has recently been accredited as a Great Place to Work, reflecting our commitment to creating a positive and supportive environment for our team.

We also actively campaign for a fairer and more humane immigration system. RAMFEL caseworkers therefore have the opportunity to work on systemic and strategic challenges and support broader advocacy work.

We particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the impact of UK immigration policy and/or of rough sleeping. This includes individuals with direct experience or experience gained through supporting family members with the challenges posed by immigration and asylum practices- those who have been or could have been clients of RAMFEL.

As a Communications Coordinator, the role holder will create engaging social media and video content to showcase RAMFEL's work and amplify migrant voices. The role also involves in producing impactful storytelling materials that inspire action and help grow RAMFEL's online presence.

Specific Responsibilities

Social media output

• Creating engaging, high-quality and innovative content for paid campaigns on RAMFEL's social media platforms.

• Producing high quality video content from RAMFEL events.

• Producing static images, carousels, and memes to support petitions and outreach.

• Managing content production end-to-end, including scripting, filming, editing, and reporting.

• Collaborating with internal stakeholders to ensure content is accurate and on-message.

• Supporting multiple campaigns simultaneously and contributing to broader team projects.

• Providing regular performance insights.

Organisational development

• Contribute and lead on monitoring and evaluating our social media efforts and supporter engagement.

• Ownership and oversight of RAMFEL's website.

• Manage and produce the in-house staff newsletter

• Grow our supporter and social media base and engagement.

General responsibilities

• Seek to continuously improve in order that RAMFEL's messaging and impact is shared broadly across the sector and beyond.

• Work collaboratively across teams to advance the strategic objectives of the organisation.

• Ensure that all RAMFEL's Policies and Procedures are adhered to at all times.

• Attend internal and external training as and when required.

• Participate in regular supervisions and team meetings.

• Act as a positive ambassador for the Charity at all times.

• Undertake any other duties that may be reasonably required.

Person Specification Experience/knowledge

• Proven track record in social media content creation and digital storytelling.
• Working knowledge of Meta Ads Manager.
• Experience working within brand guidelines and visual identities.
• Knowledge of monitoring and evaluating engagement with supporters.

Skills

• Ability to work independently and autonomously.
• Ability to translate complex topics into accessible, action-driven content.
• Attention to detail.
• Aptitude for grasping complex issues rapidly
• Strong IT skills, including Microsoft Office and Canva/other digital content creation tools.
• Communicates effectively at all levels, both verbally and in writing.
• Supportive team player.

For more details, please refer to the job specifiaction document.