Customer Service Advisor

WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions.

Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain.

We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.

To support our progress, we are currently recruiting for a Customer Service Advisor to come and join our team at our Anstone site, Kiveton Park, Sheffield, S26 6NQ.

THIS ROLE WILL COMMENCE JANUARY 2026

Specific responsibilities include:

• Dealing with sales enquiries by telephone and using the computer system with utmost accuracy.
• Proactive selling.
• Precise recording, monitoring and day to day dealing of all internal and external pricing enquires to increase sales.
• Accurate pricing of all products, answering price queries and raising quotations, quoting and organising delivery times, entering call-offs, processing sample requests, dealing with the One World system, checking orders re price, quantity, discounts etc
• General duties and providing cover for others in sales team
• Resolving customer complaints quickly and investigating credit claims, ensuring they are processed speedily
• Active participation in CI activities, attendance at regular training courses and team meetings.

Essential Qualifications & Experience:

• Good interpersonal and communication skills - verbal and written
• Previous background in Customer Service
• Willing to work flexible hours to meet the demands of the job
• Working Knowledge of Windows based IT Systems.
• Excellent telephone manner and accurate keyboard skills
• Flexible and enthusiastic individual able to work under pressure and use own initiative.

Think you can make a difference? WE ARE your future.

More details:

• Full time, permanent role
• Competitive salary

• Hybrid working

• 10% matched pension, administered by Legal and General

• 3x life insurance
• Share Save scheme eligibility
• Full access to Employee Assistance programme for self and family members
• Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc…
• Personal development and career progression opportunities

Our commitment to diversity and inclusion?

Excited about the role, but your past experience or qualifications don't perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group.

Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.