Spa Apprentice

Located in the Cotswold, Cowley Manor is one of the most famous buildings in the country. The luxury boutique hotel is composed of 31 rooms, a bar and a restaurant along with an incredible terrace, fantastic grounds and a stunning C-Side Spa. 

Job: Spa Therapist Apprentice
– Level 4

Based in: Cowley,
Cheltenham

Reports to: Senior Spa
Therapist & Deputy Spa Manager

Level 4 Apprentice: Course – Approx 18-24 Months.

Highly respected certification within the industry and is considered the
equivalent of half a nursing dersing degree. Providing a strong foundation in
health, wellbeing and therapeutic practices.

• Become qualified in Indian Head Massage, Reflexology,
  Aromatherapy, Swedish Massage, Deep Tissue Massage and general wellness &
  holistic practices.
• Attend private
  beauty school – one day a week.

DUTIES AND RESPONSIBILITIES:

Guest Experience

• Give your personal attention to all
  guests, taking personal responsibility for their comfort and enjoyment
  during their visit to the spa.
• Works as part of a great team
  providing exceptional guest service
• Exhibits a confident, friendly and
  positive attitude when dealing with all guests.
• Ensures that all aspects of the
  'guest treatment journey' is followed with every guest according to the
  standards of excellence
• Provides guest with effective
  information
• Takes ownership and responsibility to
  notice when the guest is experiencing a Moment of Misery & report to
  spa management.  Turn it into a
  Moment of Magic & deals with this head on
• Promotes Cowley Manor leisure
  services and spa treatments, retail products whilst delivering excellent
  guest care (in and around the spa)
• Ensure the whole package is delivered
  & is always in line with the Experimental' s standards
• Ensure a smooth running of the spa by
  being part of a team
• Ensure all treatment
  consultations are read correctly & take action when needed in a
  professional manner
• Focus on understanding the individual
  needs of each guest
• Ensure children swim times are met
• To work to meet business demand
• Deliver treatments to a high standard
  at all times
• Make sure you
  explain the benefits of the treatment and what to expect from the
  treatment before starting any treatment
• Provides all guests
  with effective after care advice and product recommendations following the
  treatment

Promotion of the Venue

• Complies with all presentation of
  public areas & treatment rooms
• Ensures guest satisfaction by
  maintaining a clean, safe facility.
• Cleans and maintains spa presentation
  throughout shift as per standards as agreed by management.
• Consistently meets grooming standards
• Reports and logs any necessary
  maintenance issues to the senior therapist
• Inspects changing rooms &
  treatment rooms, clean as needed and ensure set up as per standards as
  agreed by management
• Assists in the transportation of
  dirty laundry up to the main house 'Trolley run'
• To take responsibility to inform
  senior spa therapist & deputy spa manager of low stock levels
• Ensure retail sale targets are met
• To understand the Hotel's Vision, and
  to live our values in day to day work
• To understand the Guest Service
  Ethos, and be passionate about these values in your day to day work
• To be a Team Player, and understand
  that all team members across the Cowley Estate should be happy to help in
  other departments
• To be flexible, and to try to cover
  shifts as needed
• To ensure your uniform is always as
  per brand standards, and you are always turned out well
• By always being polite, positive,
  friendly but professional with your fellow team members
• Effectively makes
  bookings in the diary to meet business needs
• To use spa software systems to the
  standard you have been trained

To be Safe

• To ensure you follow
  the Health & Safety systems explained to you by your manager,
  including but not limited to; RASSOW, COSHH, Fire, Manual Handling, Food
  Hygiene
• Follow company
  policies precisely
• Ensure all shift
  procedures are completed on shifts

ABOUT YOU

• Uses their
  initiative and is proactive
• Attends training in
  a positive manner
• To have a motivated
  attuite 
• We help each other
  'we are one team'
• Is proactive in down
  time, prioritises and effectively works though job lists without
  supervision.
• Works
  as part of a great team providing high level of standards & service
• To support the spa management team with
  organizing and running of spa promotions – bring your ideas forward
• Upsell retail
  products and log any sales on commission sheets
• Follows all H&S
  guidelines as trained
• Carries out any other reasonable tasks as
  requested by management team to aid the in the smooth operation of the Spa
  & Hotel
• Excellent organizational skills
• Have excellent communication skills
• Flexibility to respond quickly to emergency
  situations
• You
  are passionate,
  dedicated, and generous in time and spirit and that you genuinely care
  about each individual guest.
• You
  take pleasure in going the extra mile to exceed your
  guest's expectations, and are motivated by delivering a Moments of Magic at every
  opportunity
• Your
  focus is on creating a personalised and truly memorable experience
  for each guest so that they will want to come back and stay with us again
  and again
• To introduce yourself to members and regular
  guests to build your RAPPORT.

What
it is like to work for us?

Whether
you're looking for an entry-level employment or a new opportunity to evolve, we
make a point to recruit, develop, and retain the most motivated and talented
people from all backgrounds and skills. Here is what we can offer:

• On the job and personalised training
  to develop the technical and managerial skills necessary to develop a
  clear career path: weekly masterclass, internal training & training
  with brands, incentive, etc
• Possibility of inner company mobility
  within our foreign venues such as Italy, France, Spain or Switzerland
• Staff discounts and benefits
• Pension Scheme